Verizon Authorized Retailer - Russell Cellular

Jeri Allen

My first contact, Elexis, was very friendly and efficient. She explained all my options very well. Because my phone had to be ordered, I had to come back, and that time, I dealt with Makaylee. She was friendly, knowledgeable, and helpful throughout the whole 1 hr.+ that we were there. My only complaint is that these girls sometimes have to work completely alone. That is dangerous for them. Please consider at least putting in a remote electronic door lock.

University Scuba

Their idea of customer service is handing out a piece of paper with a 800 #. Denied my pregnant wife use of a bathroom. Just a horrible person in the store and a horrible experience- went to Burleson.

Brian Hutchinson

Customer service wasn’t the very best! And thing that worries me most is we got two lines at a terrible price,but,since inflation and pandemic credit score has gotten outa whack 🥲. Have recently experienced full takeover hack I presume of mobile phone and noticed apple had some kind of similar exp with all there products. So anyways no word no nothing from them about this and can be frustrating of course as it would for anyone! Would think customers would be notified or something! Anything?! Overall feel like Russell cellular could care less about there customers. Long as they get a sale everything else is on Verizon as a whole. Not good business in my opinion 😡

Glenn McElroy

Great people work here. Very helpful.