Public Storage

Olive

The office worker is NEVER there during office hours. It is not at all possible to even get a human on the phone. This has been a nightmare experience, I can’t even get help with the issues I’m having. I hit my breaking point the last time I tried to get her to answer the door. The windows upstairs (where the office person lives!) were open and fans turned on. I started shouting up to the apartment to PLEASE HELP ME, I’VE BEEN COMING BY MULTIPLE TIMES DURING OPEN HOURS TO ASK FOR HELP AND THE DOOR TO THE OFFICE IS LOCKED AND EMPTY. Who’s getting paid to literally do nothing? Anyways, a random man came to the opening of the window and told me he didn’t know where she is….I don’t know. So weird and unprofessional what’s going on at this location. I do not recommend, go elsewhere! UPDATE:: Jennifer is SUPER HELPFUL! 😁 She works Tuesdays and Wednesdays, so if you have to speak with someone, make sure you come up when she is working. She was very understanding, remorseful, and helpful after talking about my review. She didn’t say it, but it’s very clear that the other person who works here isn’t doing their job. Anyways, Jennifer deserves a raise.

Melanie Walker

The office/ property manager Jennifer at the Inwood Road, Addison location was extremely helpful yesterday. Very responsive and professional. Wish I could give her more than 5 stars!!

Xingming Qu

Shirley has been extremely helpful with my rental

mark foster

This location is terrible. Stay away elevators do not work and the on-site staff is never there.