Dallas Equestrian Center

musicworld5145

They don’t answer the phone

Leslie Nwoke

Things started nicely this past summer. Although, it took several weeks after I left a voicemail before we were able to get on the calendar. My 11 year-old was so relaxed and comfortable with her instructor. The problem began with billing issues. I sent my credit card information, then they said I was still missing a credit card on file. So I gave them another card number and told them to locate the first form to shred. No response to my emails. I emailed several more times and still no response. It is reasonable to expect a business to safeguard your private financial information. It was their responsibility to locate my credit card forms and communicate to me. And on top of no communication, the charges were going to the first credit card number. That makes no sense. And the dates were incorrect on the invoice. School resumed and our availability changed. I emailed and called and stopped by to get new lesson date and time. I even wrote a note on the whiteboard at the stables, and no response. Heartbreaking for my kid who couldn’t take lessons anymore. Then months later in November, I get a bill for a lesson dated in October when my daughter hasn’t had a lessons since September! The most frustrating part of this awful experience was my willingness to keep reaching out to them for lessons for my daughter when their business practices were so inefficient. That’s on me - lesson learned.

Elise Wilson

DEC has an amazing team of trainers for all levels. I compete in junior hunters and have friends who are taking their first lessons. Grace is amazing, and so are Laura and Amy. Fun to watch the SMU team practice and compete. DEC Rocks!

Caitlin Carter

Well run stable with good instructors. Horses are well taken care of, and facilities are nice.