CHOP Primary Care, Souderton

Jacob Allen

At first my wife and I were very pleased when they were originally at Indian Valley. There were only a small number of doctors and we felt comfortable with a relatively good relationship with the doctors. Once they moved our experience has gone down hill. We have never once seen the same doctor it’s a new person every time which makes us uncomfortable since there is no relationship. Furthermore, our son went in for COVID-19 test in November 2021. Later we received a bill from Quest for $900. After months of back and forth we finally found that the doctor at Chop sent the wrong medical code to quest. Chop claimed it was being taken care of however 4 months later we received another bill from Quest. When I called Chop back they had no recollection of over discussing the issue with my wife and I. Once again they said it would be taken care of, we are still waiting to see how this place out. It is nearly impossible to get a hold of a nurse for advise and god forbid you miss their call you’re stuck waiting on hold for hours. My son has been sick a few times and trying to schedule same day appointments is like pulling teeth. They always recommend going through the app which is useless or taking them to Urgent Care where you can count in waiting for hours with other sick kids. I would not recommend this doctor at all. If you value having a strong relationships between your family doctor and children this is not your place.

Sonia

No Comment

Becky Konz

Fantastic new location, very clean and big with lots of exam rooms so you never have to wait! I’ve only dealt with extremely nice staff members, nurses, and doctors. Would highly recommend to any friends or family

Megan Pambianco

Mixed experience some of the doctors are fantastic such as Dr Hoffman. Dr Santos was rude and not supportive of breastfeeding. The office staff is inconsistent and made multiple mistakes that cost me time and energy over the 2 years we received care here. I am moving and thrilled to be done with this pediatric office.