Lorenz Plumbing Heating & Air Conditioning

Geoffrey Potter

Have used them before, always excellent service

John Friend

I had them run a service call on a backed up drain. They came out and said they ran a camera and only found a minor blockage and went on to blame the septic. A day or two later the drain backed up worse. They did send a tech on Saturday morning but dismissed what I was saying and just repeated that it was the septic system. I treated the septic and got rid of the solids they claimed was the problem, yet the drain backed up even worse and a leak appeared in the basement under the hall bathroom. Having called them twice and paying over $300 to not get the problem fixed, I went to lowes and bought a $300 drain auger and did it myself. Once I got the toilet off, it took ten minutes to find and clear the blockage. I ran a lot of water and confirmed the blockage was removed. While I appreciate them coming out and looking, having to pay them to not fix the problem and then buying the tools to fix it myself is ridiculous. I would have rather got my money’s worth and enjoyed my weekend instead of doing what I paid them to do. I did call them and they said the best they could do was say sorry. I sure wish that I would have gotten the good service the other reviews state, but I know now not to call them again. At the very least they could admit that their techs failed to do a thorough job and make an attempt to make it right. Update 10/22/22 They still haven’t contacted me about making this right. Your plumbing supervisor said he would be in touch but never did. The owner here said in response to this review that they would be in contact yet hasn’t.

James Martin

Great service and thank you Garrett!

Barry Sabor

These guys always do a great job.