Net Vision Communications, LLC

Scott Chick

I've been waiting 6 months to be connected to their high speed fiber service and the garbage they have me on now is a joke. My tv is hardwired into the router and it still constantly lags. Called for service and told they can't get someone out until nine an noon tomorrow while I have to go another night without tv. Service is so bad I wouldn't refer them to an ex.

l_Pete_l

Great internet company to work with. Service and customer service is 10 star. They are limited on the speed but in our area they're faster than any other.

Alpha Romeo

Their lousy setup at my apartment complex has nuked the ethernet in port on 5 of my routers. They claim it isn't their hardware, but the only place I have to plug in my routers to is THEIR ethernet port in my wall which is connected to THEIR switch. They refuse to pay for any new routers, and refuse to accept responsibility for THEIR faulty equipment. DO NOT USE!!! YOU GET BETTER CUSTOMER SERVICE USING YOUR MOBILE CARRIER'S HOME HOTSPOTS!!!

Robert Lane

I wish my review referred to the service or connection but sadly, their customer service and response is so poor, I'm not sure I would ever give them a chance to become our provider. Net Vision was somehow contracted to provide Fiber to the City of Fremont Hills back in October 2021, what they did was provide a constant headache. During the initial install in Oct, they not only tore up landscaping on several homes backyards, including mine, but they also cut through 4 homes Irrigation lines. Mistakes happen but they knew they cut thru some of the lines and simply ran their Fiber under the irrigation lines ! April comes around and we are back pressure testing our lines and of course our yard begins to flood, the sprinkler heads don't come on and several have been completely crushed by their trenching machines. Contacted Fremont Hills manager who put us home owners in touch with the Net Vision sight supervisor Tyler, nice guy but apparently works for a tool. Tyler and his team said they don't so repairs of such magnitude and suggested to have the line repaired by an Irrigation company and have them submit the bill directly to them or be reimbursed; what a nightmare. Took 6 hours to dig up my back yard and properly replace the 4 different sections completely cut through, not to mention the 5 sprinkler heads that were crushed. Submitted pictures and the invoice as suggested and 3 weeks later, still getting the run around by the Boss "Steve". How sad that it takes a bad review on Google, a formal complaint with the City of Fremont and a BBB review just to get my 412.00 reimbursed, but here we are. Know what to expect with this company when you plan for good service and fair practices, it may not be as simple as it should be.