Best Western Plus Montezuma Inn & Suites

Stephanie Johnson

The room was nice and clean, the lady who we booked the room with at 2am was not very bright and didn’t seem to know what she was doing. But what saved it, was Debbie who was running breakfast. She was the sweetest lady. My husband and baby were up in the room so I went to get breakfast and bring it back. Debbie saw me loading two full plates and got me a tray so that I didn’t have to struggle. She also saw that the sausage patties were almost out (it was 9:50) but she ran to get me some and said “it’s not breakfast without some sausage patties!” Seriously, best customer service ever. We will definitely stay here again because of Debbie.

Vanessa Dejesus

Christina was AMAZING! She was such a good hostess. Rooms were comfy and staff was really friendly.

Tanner Busacker

Great place to stay! Breakfast was delicious with a wide variety of option including sausage, egg, pancake, yogurt, cereal, pastries, and more! Rooms were clean and bed was comfortable. I just wish they had more availability so I could spend another night.

David Jones

Very friendly and helpful staff. Great breakfast. The lobby was very clean and welcoming. They are pet friendly but not all rooms are pet friendly. I travel a lot for work with my dog Ava by my side. I made a reservation and requested King Suite as I was here for 3 nights. I needed some extra room to work. When I checked in I got a two queen basic room. I had two kitchen like table with kitchen like chairs in poor shape. An office chair would have been ideal. The first poor chair when I tried to move the arm rest popped off. The luggage stand was broken. The bath towels were ragged and not soft. The shower head was horrible. Needs to be replaced. My room was serviced after the first night but they did not empty the trash can. They did not service after the 2nd night. The room was clean and the hotel was peaceful. I would recommend they change out old worn-out furniture and showerheads. Also maybe invest in new towels. They should at least have more pet-friendly rooms like King Suites. They charge a 20 a night pet fee, so they should offer more pet-friendly rooms. Overall not a bad place. I did enjoy my stay.