DoubleTree by Hilton Hotel Nanuet

Pete Ponyboy

The location is great for the area. The restaurant staff and food is terrific. Not happy at all with room service as I was not told when I checked in that room service was only upon request. On day three as the wife and I departed, I asked for the room to be cleaned while we were away. Upon returning 5+ hours later, the room wasn't serviced. I asked the housekeeper, who happened be across the hall, if she planned to clean our room and she said that she was not told to. Needless to say, the desk clerk assured me that the request was made and the manager(?) made excuses for the housekeeping staff. Eventually, the garbage was taken out and towels exchanged. Upon checking in, the room was clean overall but the couch and chair were stained. I'm told by locals that this is the best of the hotels in the area but I am not that impressed.

j zito

The room and the shower we're a bit run down. Some peeling wallpaper, p stains and rips on the furniture. Bed was super comfortable, linen's were great, air conditioning worked fabulously. But the room was run down, and the shower was a disaster. Loud music in the lobby and bathroom at 6:00 a.m.. the staff were terrific and very helpful.

Faith Colish

A nearby hotel canceled our reservations a day before we were supposed to stay and we panicked and booked a spot here that didn’t quite work for us (we have 4 kids) after 11:30pm. We ended up being able to find family to stay with, so we called first thing the next morning to cancel and they wouldn’t allow us. I understand it’s their policy that you need to cancel within 24 hours, but I feel like it’s ridiculous that just overnight/8 hrs after booking they would still charge us the full rate.

Victoria Giles

I booked this as a birthday getaway for myself as a busy mom of 3 I needed this. I’m an Hilton Honors member and have never been disappointed. Now I’m not hard to please and very understanding, but somethings in hospitality just don’t stand. Upon arrival I check the to room 212 I had a king suit with the jacuzzi tub it was beautiful (I needed the tub), all appeared in good standing but the toilet was not wiped and had some urine residue on it. But I didn’t stress it I brought my own cleaning products and disinfecting spray, as I always do a nice cleaning and disinfecting. Upon further inspection my shower had some mold in the corners and on the floor. Again it was a small bit and I had my bleach so I was going to handle it. I called maintenance to have a the light bulb in the shower replaced because it was not working. This matter was taken care of right away. It was a quiet stay, I even deep cleaned the jacuzzi which came back very clean. I checked the bed and towels of the two towels only one smelled sweet as though it had been used or had not properly washed at the time of laundering. So I threw that one to the side and use the one that appeared fresh, I was only staying 2 nights 3/8-3/10. I sprayed all soft surfaces with micro ban and Clorox fabric disinfectant and I was comfortable with that. Room service was hard to get in touch with, but front desk staff was very professional and proficient in addressing this matter. At one point room service was too busy to deliver to the room which again didn’t ruin my stay. However 10 days following I’m now covered in an unexplained super itchy rash, I went to my doctor today 3/18/22 to find I have acquired scabies. Which takes about 2 to 4 weeks to show symptoms, an has never happened in my life. I called to speak to the manager immediately upon finding out, I was actually still in the doctors office. The front manager for the evening of 3/18/22 disregarded any possibility of me acquiring my infestation at their establishment. He further explained that due to it being 10 days out, there was nothing he could do for me not even take an incident report. He did not ask questions, or hear out all the details and that was the icing on the cake for me. For the amount of money I spent as an honors member who just wanted a nice birthday for myself, to have the experience I had is unacceptable. I could have certainly saved my money, I am extremely disappointed and suggest you stay else where. The area is beautiful but this particular hotel wouldn’t be in my list of places to stay. It’s unfortunate to say, but it’s clear that corners are being cut within their housekeeping department even during a pandemic. And I should have never overlooked the warning signs, I saw before laying in their bed. Because now I’m suffering with a mite infestation in my skin covering my body that I also found out I am highly allergic too and now suffering double. With no resolutions or concern.