Address: 12 Bourne St, Westfield, NY 14787, USA
Phone: +17169524472
Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: 9AM–1PM
Kaleigh Milliman
Horrible customer service. Lacked to call me to let me know their reasons on why they couldn’t empty my dumpster. But could call another customer that I know personally that they couldn’t dump their dumpster because their cars were in the way. Terrible customer service will be switching to another company.
The Rant
Attitude can be either abrasive or a beautiful thing, and the attitudes of most people nowadays is pretty darned abrasive. I have never once had a problem with Casella's staff, however should people decide on their pedestals of greatness upon themselves that they have a right to be rude and impolite then you'll see the ugly reviews like I've seen for Casella exalting themselves acting like victims when they were acting like children. Attitude, people. Leave it at the door. There's nothing wrong with this company, but perhaps there may be something wrong with you.....
Catt Beckwith
First of all I'd like to start by saying that you all threw away three of my expensive barrels I used for sorting recyclables . Then it took over a month to receive a replacement . Which was a bin covered in your business name and nothing like mine at all, not to mention the many phone calls to remind you all to bring me one . Now after approximately 6 months after you all took the contract with westfield, I can't seem to have my recyclables picked up. And when I called the number and said there is no account after being asked 4 times in the same 5 minutes your costumer rep Said "cAN I TaLK NoW?" And then hung up on me . What a poor excuse for a business!! Can't answer the phone even though they provide local numbers they go to some call center. This business is a dumpster fire in itself . And the best part is after trash day it's all shrewn about the street with no caring about trying to collect the stuff that your reps dropped along the way. Poor excuse. Also could you pick up my recyclables .
Larry & Peggy Harris
They have no problem with getting a bill to me, but couldn't pick up my trash. In fact, I ended my service with them in the Spring, and they keep sending me a monthly bill. See you in court!
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Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.
Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.
No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.
No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.
Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.
Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.
Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.
Our billing is monthly so if you have any service during the month you will be billed for the entire month.
Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.
Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.
We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.
No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.
The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.
Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.
Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.
Don't deal with kasala their high-priced call Best Way Disposal Service
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