Address: 225 Homer St, Olean, NY 14760, USA
Phone: +17163760029
Sunday: Closed
Monday: 7:45AM–4:15PM
Tuesday: 7:45AM–4:15PM
Wednesday: 7:45AM–4:15PM
Thursday: 7:45AM–4:15PM
Friday: 7:45AM–3PM
Saturday: Closed
Brett and Holly Young
A month ago I paid for trash pickup here and they have yet to pick up my trash. I've called over 8 times and each time was the same, "just leave your trash in front of your house and we'll pick it up." This is a terrible company.
Kristian J Patterson
You'll spend hours trying to reach them by phone there. A real waste of a waste management company
Taylore Townsend
WORST CUSTOMER SERVICE EVER!!!! Unfortunately this is the company my town uses for our garbage pickup. My garbage was skipped over this week. The first time I called I was told they would look into it and call me back- never got a call back. I called a second time and got told the same thing- no call back. I finally called a THIRD TIME and was told we had a sub driver because the drivers that regularly do our route were on vacation and that’s probably why we were skipped. The lady on the phone said she would see if somebody could come and pick up it for me and she would call me back- AGAIN I NEVER GOT A CALL BACK!!!! Are you kidding me? I’m a customer and a tax payer and I have to call 3 times and still have gotten NO ANSWERS and NO CALL BACK!!! What kind of customer service is this?
Jess
My garbage pick up gets skipped at least once a month. I’ve never had to call a company as much as I call them. Horrible service. Would not recommend.
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Yes
I dont know i live in salamanca n.y. you would have to call them . .there pice an service is amazing. I leave my tote outside the night before they come
Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.
Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.
No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.
No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.
Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.
Our billing is monthly so if you have any service during the month you will be billed for the entire month.
Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.
Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.
Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.
We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.
No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.
The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.
Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.
Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.
Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.
Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
Yes
Yes
No it's not it's right on schedule
No
I have no idea. I don't work for them I'm hired to work on their equipment.
Not tomorrow
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