River Campus Storage

Dwayne Bowens

This place is a scam. Talked to this guy David and he said that I need my own lock for a 5X7 storage. After I paid and never got a code to gain access, he say it was for a parking spot. I should have known they was a scam cause they requested a social security number

Jemila Brown

Other then the code changing 3 times, Brogen the guy on the phone was nice and caring

Denise Fossitt

The building is clean; however, sometimes people do have financial issues... imagine that 🤔. I had a financial situation, the end results were very helpful. However, in between jobs... leaving one, starting a new job, I didn't have the …We are sorry to hear that you were surprised by a Late Notice. NY state requires us to send out certain notifications at specific times, citing very specific things. It is not our intention to scare anyone and we always send out many reminders via text, email, and phone calls to avoid late fees and auctions. We value your business and would like to keep you as a customer. Please contact us at 585-417-6961 to discuss your concerns.

Lucas Cruz

SIMPLY PUT, DISHONEST PEOPLE! I set up an account with them on June 15th and I knew I would take my stuff out of storage in the first two weeks of July. I told the sales person on the phone that I wanted to pay a pro-rata rate for the month of July, and she said no problem. On my contract, on the first page, it said explicitly: "$92.00 Monthly Rent (Due on the monthly anniversary date of the date of this agreement)". On the first week of July they sent me a bill to pay upfront for the full month, which I of course didn't pay. A couple of days later they placed a lockout on my unit and added an extra $20.00 for a lockout fee. I called them to solve the problem and there was not agreement. First of all, they were not willing to understand what was happening. They refused to believe that there was a contract with such clause. Then, the lady on the phone simply said "The owner apologizes for the inconvenience, the contract is wrong, and you will have to pay". End of story. I thought: How can a contract you wrote yourself can be wrong? I couldn't believe that she was saying that to me! She insisted in saying that "the owner wouldn't accept this", or "the owner said this or that". The owner of the business decides how much you will pay, regardless of the contract THEY WROTE IN THE FIRST PLACE! it doesn't matter what the contract they signed with you says, what matters is what the owners says. They didn't honor their own contract and if I wanted my stuff out I would have to appeal in court. Moreover, they don't send PDFs of the rental agreements--its available through a link that connects to their website. I went to the link and THEY CHANGED THE CONTRACT!!! Unbelievable! Just the lowest kind of people would do that. Unfortunately for them, I have screen shot of the agreement I signed, which says exactly what we agreed upon. I sent them the screen shot of the contract and they insisted: "the contract doesn't matter, what matters is what the owner says". A business that treats its customers like that and even further, doesn't live up to the contracts it writes itself is doomed to go bankrupt! And I hope they do! DO NOT DO BUSINESS WITH THESE PEOPLE. Put your stuff somewhere else.