Van Bortel Subaru of Rochester

Randy Smart

This was my very first new car purchase and I did a lot of research ahead of time to pick the right vehicle for my needs. Initially I went to another Subaru dealer, but they wanted $500 down first to order the car. Van Bortel not only didn't require a down payment, they took $500 off the price for my inconvenience of having to order and wait for a car. They were friendly, polite and professional throughout the entire process. I will be going back there from now on.

KEVIN V

My wife has been looking for her dream Subaru for years now and finally found it at Van Bortel Subaru in Rochester NY. Now we live over 400 miles away but that did not stop our sales rep Mr Shawn Pies from doing everything we requested as far as getting us the information we required before making a decision to purchase the certified vehicle. Mr Pies was in constant contact and sent multiple images from every angle for our review. He and his staff even took extra photos at our request including having the vehicle put up on the lift to have some views of the undercarriage. We were now very comfortable with making the trip up to the dealership. Upon arrival we were checked in by a very pleasant and kind desk clerk. Shortly thereafter we were introduced personally to Mr Pies and then Eric the Subaru “tech guy”. He took the time to pull the vehicle inside the bay and patiently went over every single inch of the vehicle along with all of it’s many features with us answering every question we asked. While this process was taking place, Ms Stephanie was getting our vehicle packet, warranty and financing all squared away. Once we were satisfied with the vehicle we went inside and were quickly and efficiently walked through the paperwork by Ms Stephanie. My wife drove the vehicle all the back home and absolutely loves everything about her 2019 Subaru Outback. Great car dealerships do not just happen. They require great people and Van Bortel Subaru of Rochester certainly has them. We know they already had a most excellent reputation but as VERY experienced auto buyers, even we were impressed.

A C

I walked in to Van Bortel Subaru in Rochester fully expecting to be told all new cars had a lead time of 4-6 months as had been the case at the other dealerships. Firstly, the receptionist was clear and concise and the waiting room had snacks, drinks, a playroom for kids, and a water bowl for pets. I didn't even finish my juice before Rob sat me down and we had a chat about what I was looking for. Rob was transparent and friendly throughout the whole process. They did have what I wanted in stock and Rob walked me through the pricing and my options. There was no smoke and mirrors and I never felt like Rob was talking over my head. He made sure everything made sense and any questions I had were answered clearly. Sean was overseeing the transaction as Rob is a little new and Sean also went above and beyond to make sure I felt comfortable and that Rob was doing a good job. I worked with Stephanie from finance and she was warm and friendly. Stephanie broke everything down for me and explained my options clearly and did all she could to make sure I got what I wanted at a payment I could afford. Despite making the team stay late on a Saturday (which I feel awful about) every single person I spoke with was warm, took their time, and made sure I was satisfied. I pick my new car up today and I feel informed and totally at ease! I was expecting some anxiety or buyer's remorse as I've never bought a new car before, but I actually feel great about my decision to purchase my first new car through Van Bortel. Thank you, Everyone!

Heather Lord

Fabulous, always helpful in person or on the phone. Even though this was something I didn't know about the car he didn't make me feel stupid. Just a quick and thorough explanation.