Address: 101 Jordan Creek Pkwy, West Des Moines, IA 50266, USA
Phone: +15152249644
Sunday: 11AM–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Amber Degeneffe
Valerie was the most helpful associate I've ever had- and I do a lot of shopping. Went tooking for very specific colors for our fall pictures and she was helping so much without being overbearing and trying to push a sale. She cared about what we needed over getting the sale.
Jen T
I had purchased some things online and had to do a pretty complicated transaction return/exchange/price adjustments in the store. I was really dreading it but Valerie was so incredibly helpful and patient! Best customer service I have had in a very long time!
SherryH
Have you EVER heard that if you remove the tags that you cannot return? I bought retail at the mall. This store has a little black tag that says do not remove. I thought it meant in the store. Maybe the staff? I didn’t try it on. It was my size. I had a last minute event. I wanted to wear the dress and blouse. I took off the tags, put on the dress only to find it went above my knees. I’m elderly so I don’t wear clothes above my knees. I don’t like to try clothes on in the store. So, I took the clothes off right away and put them in the bag to return. When I got there to return the items I told the clerk I had never worn the clothes. She started looking at the under arms and examining the front and under arms of the blouse and dress. I realize that people buy something and wear it once and return it BUT I DON’T HAPPEN TO BE ONE OF THEM! Then both of the clerks showed me the small print on a black tag. It said “If you want to return.” The big print said Do not remove the tag. What if it was defective? What a crock! I guess they assume everyone is a liar. If I knew the tag said that and I wanted to wear it and return it I would have figured out a way to tuck in the tags. I guess the world is full of liars but me? This is a loss of almost $100 because of small print on a tag. Don’t buy there unless you READ EVERY TAG. Who does that?
Pike
Love most of the sales and stellar styles
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Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 60 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
Online orders can be returned or exchanged within 60 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
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