AAA - Automobile Club of Southern California

Category: Insurance agency

Address: 46050 Washington St, La Quinta, CA 92253, USA

Phone: +17607711162

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 9AM–1PM

Reviews

STEPHANY CUAHUIZO

Jun 2, 2022

This review is for travel agent MARY BROWN, i booked my first trip with her and was supposed to add on activities later, i have called and emailed and have gotten no response. I've called the office and got transferred, still no answer. I even went down there again and left a hand written note in her office. STILL NO CALL BACK. My trip is on Monday and i have no transportation from the airport to the hotel, looks like ill have to find my own way around when i get there so unprofessional, this is my first trip ever and i paid ALOT of money to have everything go smoothly. I will never book trips at this location ever.

Cynthia Morelock

Mar 16, 2022

Let me preface this by saying AAA and is one of the best insurance companies I’ve ever used. This review is for the employees at THIS location. I wouldn’t recommend going through this office. I was lied to and my payment info was held by this office for 11 days before they decided to process for my ACH payments and when I started to call to follow up Kelli Kaiser told me she was taking care of it “right now and the payment will draft tonight” we’ll that was a week ago and then I spoke to Peter who assured me 2 days later that the “payment will draft tonight” all the while they knew beyond the shadow of a doubt that it would not in fact be drafting due to their negligent error. Never did he or Kelli tell me they dropped the ball on my payment info and held it for 11 days. They have an “insurance manager” named Leo Sanchez and after 2 voicemails to her and no call back I had to call the corporate 800# to be told the actual truth of what had happened, because corporate doesn’t need to cover for that office. That I should have been told I’d need to make a debit card payment before the ACH was set up in the system, NOPE Kelli in fact assured me it would go through. This branch is up to something dishonest and they cover for one another and it is very unacceptable. People make mistakes and that is ok but it is not ok to lead customers to believe one thing when all she had to do was tell me she’d made a mistake and tell me the steps I needed to take in order resolve her error. As much as I absolutely love the brand I am and have taken my business elsewhere because there are too many levels that this was permitted to be covered up and it’s left me feeling very uneasy trusting my payment info to an office that at their will held my banking information for 11 days after they did the initial draft then decided 4 days before my billing date (11 days after the draft) that maybe it might be a decent idea to go on ahead and process my ACH info. Unacceptable. Do not trust your policy with this office. You’re better off going through the corporate AAA enrollment.

Brandon Lopez

Jul 23, 2021

Delilah and her coworkers helped my wife and I out going above and beyond to make sure we were taken care of. We had a time sensitive matter and they stayed nearly an hour after they closed just to help us out. They could've turned us away and had us come in the next day but they decided to help us. Thank you guys so much! This place is highly recommended.

Cynthia McQuillin

Dec 10, 2020

I was not able to notarize papers without a current drivers license. It was renewed. She could have checked with the DMV and refused. Since it was papers for a new job, she considered it business. The charge was $15 a page versus $6. She said if I brought 2 witnesses to prove it was me. So that would have been 3 signatures times 9. $405. I don't think so! UPS was much less expensive and quicker and kinder.

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Questions & Answers

can I transfer a title here in California for someone who lives out of state?

Therese Pontious | Dec 23, 2019
Mrs. S | Dec 24, 2019

Theresa Pontious yes you can. I just did the same exact thing last month. They are very pleasant & helpful

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Where can I get a Password since you do not handle that? I live in La Quinta.

Donna Westgate | Dec 23, 2019
Crystal Gonz | Dec 24, 2019

I'm not clear on your question can you be a bit more specific. About AAA and a password in La Quinta.

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Are you opened for DMV services on Saturdays?

peggy congie | Dec 23, 2018
Amy Palmer Vasquez | Dec 24, 2018

Yes, 10am-2pm

can i change of address for dmv in aaa office?

Eva Svoboda | Jan 27, 2020
Anthony Marienfeldt | Jan 28, 2020

Yes you can as long as you are a AAA member

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Does aaa handle salvage title and registration

Thomas Higgins | Dec 23, 2019
Eric Brown | Dec 24, 2019

I think they do but I would call that particular Branch before you waste your time waiting in line.

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My 19 yr old son just got a car. He needs to get insurance. How much is it going to cost?

Lora Hollingsworth | Dec 15, 2020
gabriel portillo | Dec 16, 2020

As it is AAA is an expensive insurance, but a good one at that, you get what you pay for right? But like he's a young driver he might be a risk to them so it might be a little on the high side but well worth it. I was with tbem for 6 yrs but with 2 speeding tickets 1 full cover 1 liability I was paying $240 a month

Can I pay my license yearly renewal fee with you, electronically

Harold Fix | Sep 23, 2020
Rod | Sep 24, 2020

They don't take cards for DMV transactions

Are they open on the 4th of July

Ray Jimenez | Jul 25, 2020
Enrique Hernandez | Jul 26, 2020

Probably not

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Can you assist in car registration?

Karen Storey | Jul 25, 2020
Enrique Hernandez | Jul 26, 2020

They can help you if your a member

Is DMV section of AAA open on Saturday too?

Kim Lauer | Mar 27, 2020
Lindsey Hunt | Mar 28, 2020

Like he said.

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Can I pay my registration with a credit card?

Bob Lorentzen | Mar 27, 2020
Michael Linville | Mar 28, 2020

Cash or check only

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AM I ABLE TO GET A REPLACEMENT HANDICAP?

Barbara Vogel | Mar 27, 2020
Michael Linville | Mar 28, 2020

You can also get Handicap plates.

Can you get the new Drivers License - real ID at AAA

Lari Decker | Dec 23, 2019
Crystal Gonz | Dec 24, 2019

No, but you should call a AAA office and confirm.

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I have auto club road service. I need a windshield. 2010 kia soul. can I get an auto club discount anywhere for this windshield?

Judith parker banks | Dec 23, 2019
Anthony Marienfeldt | Dec 24, 2019

Call AAA. To see.

I can grab the crane azeguranza

Juan Garcia | Dec 23, 2019
Aracely | Dec 24, 2019

Yes you can

Drivers license handbook, where can I get the latest handbook 12/28/2018

Vint Bacon | Dec 23, 2019
Crystal Gonz | Dec 24, 2019

Best place would be any at any of the Department of Motor Vehicles (DMV) offices. I don't know which one is closest to you but there's an office in Banning, Palm Springs, Palm Desert & Indio. Good luck.

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Can I apply for the REAL ID in your office? Or do I have to to the actual DMV office! Thank you Ignacio

Jose Ignacio Guerrero | Dec 23, 2018
Mike Sned | Dec 24, 2018

To my knowledge they just handle registration renewal and fees On dmv side

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can you do a California drivers license "change of address" at AAA?

Troy Kirk | Dec 23, 2018
Kelli Kaiser | Dec 24, 2018

As member of AAA we have the form that u can complete for change of address remember to update vehicle registration mailing addresses if needed as well

are you open on Saturdays

Teri Kaufman | Dec 23, 2019
Inez G. | Dec 24, 2019

Yes they are

Do you have notary services available on Saturday?

Marilyn Harz | Dec 23, 2018
Margarita Flores | Dec 24, 2018

Yes they do

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is the dmv open on saturdays

Daniel Shanahan | Dec 23, 2018
Robert Pointer | Dec 24, 2018

Yes I think so

Can a member get their families tag?

gloria chagoya | Dec 23, 2018
Robert Pointer | Dec 24, 2018

I think. You can as long as you are there? Call

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Can I get my tags from your office, and amount due. I lost my bill

Trudy Contos | Dec 23, 2018
Robert Pointer | Dec 24, 2018

Yes I think so they open at 8 in L.Q.

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Do you have samples of drivers test to study? Do I need an appointment to pick one up? I understand they have them at the dmv site on the internet but I have no printer to get a copy to my friend. He is elderly and has no computer.

Barbara Newton | Dec 23, 2018
Robert Pointer | Dec 24, 2018

So go to D.M.V.office

Can I register a boat thru AAA

Gene Campbell | Dec 23, 2018
Stephen Lucka | Dec 24, 2018

Yes you can

Do they provide driver license renewals?

Debra Samuelson | Dec 23, 2018
Amy Palmer Vasquez | Dec 24, 2018

No, they don't. They do have the book to study to take the test.

I have lost my card and need to get a change of address today. Can I get my address change for DMV with out my card today?

Carol Jarvis | Dec 23, 2018
Stephen Lucka | Dec 24, 2018

They can look you up by telephone number, the change of address is just a form you can pickup and turn in there

Can I take a pot or cycle test?

Michael Thompson | Dec 23, 2018
Stephen Lucka | Dec 24, 2018

Autoclub only handles most DMV vehicle/boat/orv transactions, IE title transfers & registrations

Can I order a foreign currency and have it delivered to the AAA Office? I want to order Japanese Yen for a trip I'm taking on May 26. Eileen B.

A Google User | Dec 23, 2018
steven yetman | Dec 24, 2018

If you don't mind my exchange rate I can do up to $10,000 for you

Can i get a handicapped plac card

Dorie Wheaton | Dec 23, 2018
mikey rubalcava | Dec 24, 2018

Yes

Can I pay my registration at aaa

Alfonzo Zazueta | Dec 23, 2018
Stephen Lucka | Dec 24, 2018

Yes, Members can pay their vehicle registration here

Can I renew my drivers license at AAA

Juana Bailey | Dec 23, 2018
Donald Riley | Dec 24, 2018

No

Can I get a replacement drivers license for a lost card?

Didi Cuccia | Dec 23, 2017
Donald Riley | Dec 24, 2017

Yes at the DMV

Can u do a rchange of address w

Xxx Xxx | Dec 23, 2017
Ron Carver | Dec 24, 2017

Yes

Can I pay for car registration at the aaa office?

Stephanie Gambrel | Jun 4, 2021
Eileen keohane | Jun 5, 2021

Yes and you can pay for everything else there

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Are they having True I'd appointment in la Quinta office

Norma Valdez | Aug 3, 2021
Duane Peabody | Aug 4, 2021

No ...just call ahead to verify

do you take passport photos

Nila Hagood | Jul 4, 2021
Susan Williams | Jul 5, 2021

Yes they take 2 photos. You have to be a member to use this service.

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