Homewood Suites by Hilton Jacksonville Downtown-Southbank

Dave Kuiil

Was provided a room by my property management company. The customer service representative at Homewood Suites was less than helpful in the checkin process due to wanting to charge a premium for something that was already paid for. When she enlisted the help of her supervisor the supervisor had a snippy attitude after I told her what the problem was. When I asked for her name she refused to give it and wasn’t wearing any identifying badges. Her response was, “don’t worry about my name.” They refused to speak to the property management company to rectify the situation. They not only ended up charging us the premium for the room but also tried to charge an extra $200. Luckily my bank refused it probably to prevent fraud. Once I got into the room it smelled like stale smoke. Somebody didn’t abide by the no smoking room and they apparently didn’t have it properly cleaned after the last guest as a result. I don’t feel like a guest here. One other thing that happened as I was checking in someone came to the front desk exclaiming that they were robbed at the pool. This place apparently doesn’t have any security whatsoever in the heart of Jacksonville. I wouldn’t recommend this place to my worst enemy. Shame on this company’s management. I have slept at Homewood suites before and received excellent service. Yet this particular operation lacks in all aspects so far. I wouldn’t be staying here if I had the choice as it was all set up through my property management company.

Verified Hotel Guest

Positive: Location and room size were perfect. Location was close to downtown and easy to find. Room was spacious. Negative: I was not notified about the car parking charge until I saw the charge on bill.

C. Selz

We arrived early and hung out by the pool while we waited for our room. So cozy the poolside vibe was. Rita at the front desk was very helpful and kind. Check in was seemless and appreciated. The room was as advertised and we had no complaints. It was clean and spacious. The bed was comfortable and the shower was hot! The hotel was a short Uber ride to the event downtown. Highly recommend and we will be back.

James “Erik” Jacobs

Really nice suites and pool was heated but some of the carpets need to be cleaned or hardwood put in rooms cause carpets dirty. No bad issues with it tho comfortable beds and couches and lil kitchen to cook in . Breakfast was alright too.