The Bluffs

Anastasia Brannan

I cannot express my gratitude enough for all The Bluffs has done for my own father. He was admitted for short-stay rehab with the potential for a long-term stay. From day one, he was treated with the utmost dignity and respect. From administration down to everyone else in the facility, he was treated as the individual he truly is. The amazing teamwork is absolutely paramount in this facility. You won't find this anywhere else, I guarantee it. He has received the best care I ever could have asked for. Where other facilities say, "We can't do that," the Bluffs thinks outside of the box and offers solutions and not excuses. The love and care my father receives on a daily basis is absolutely noteworthy. From the nursing staff to the therapy staff to the dining staff (and everyone else in-between), I rest easy at night knowing he is cared for deeply and is valued for being the person he is. Thank you for all you do! You really have a heart for caring for our loved ones. I cannot praise you enough.

Jackie Johns

Where to start. I have been a patient here for a little over 2 weeks. I am 69 yrs old and in full command of my faculties. I am here to get physical therapy following hip surgery for an infection. First thing that became apparent was the food. It was unappetizing to the point of being nauseating. My first meal here was some kind of gray meat with gray sauce, and watery, horribly overcooked vegetables. Some meals were almost good but most were lacking in any kind of appeal at all. I was given medication that should have been held because my blood pressure was low. I developed extremely low blood pressure to the point where they we're concerned about me even living. I recovered from that. I was given IVs three times a day with antibiotics. The IV had two parts and they had to be mixed together before they were infused. One nurse didn't even know what to do with the bag and just hung it and set it up to run into me. I stopped her and asked her to go get a nurse from another unit. When they both came back I said don't you know how to mix the IV? Neither one of them did. This is my life we're talking about! Although many of the staff are friendly and chatty, they are not very reliable. If I asked for something when they came to my room they would leave and I would never hear back from them unless I kept putting my call light on. They would just say oh sorry I got busy. I'm sorry to say this but I feel like this place needs to be shut down and completely restaffed and retrained, nursing staff all the way down to dietary. Who knows how many patients have died here because poor care, and of course they can always say "well they were elderly, so . . . "

Sydney Black

If I could give this place 0/5 stars, I would. HORRIBLE treatment and very inconsiderate of their patients. My grandmother stayed at The Bluffs for rehabilitation for 6 days. During only 6 days, I can count multiple instances where The Bluffs did not do their job correctly, let alone meet the normal standards of a Rehabilitation/Retirement facility. For one, The Bluffs gave her SOMEONE ELSES MEDICATION when they discharged my grandmother. Other instances include; losing several articles of her clothing, no fresh water in her suite (only gave her fresh ice water TWICE in the span of 6 days), her meals were wrong when she would order them, was told to just “eat it” when she informed the staff that her order was wrong. Also, she had to prepay for 8 DAYS upfront, when she only ended up staying 6 days. I would not recommend this place to anyone, save yourself and go somewhere else. Your family deserves better treatment than The Bluffs has to offer.

Scott Perkins

A family member was there previously for a short stay and did not receive proper or decent care. Entirely separate from that, an employee was taking patient's pain medication, leaving them suffering needlessly. We will certainly not be going back or recommending to others.