Ulta Beauty

Madeline Kegan

I usually have a pleasant experience here but today and yesterday, not so much. Last night I was in a bit of a hurry and just needed to make a quick return of a few items. The line was short, luckily, but then once I got to the register and the cashier scanned the items I was returning I had to wait 15-20 minutes for some kind of manager approval. The manager took her sweet time on the phone and then finally came over. She could have quickly walked over to punch her code in and walked back. But no, she made me wait for a very long time when I had a dinner reservation to get to. However, I was patient and polite towards the employee at the register and she also apologized. I was not going to act like a “Karen” or anything although I thought it wasn’t great customer service to have me wait for so long for something that should have been simple. THEN, today I came back in after a hair appointment and I was looking for a finishing hair spray. No one greeted me, no asked me if I needed assistance, but several employees walked past me. Then I found a spray by DryBar that looked like it was a tester— the cap was off and it was sitting in front of the sellable products so I assumed it was. So I tried it— I sprayed it a few times in my hair. Then an employee walked by and YELLED AT ME across the room, saying “WE DON’T HAVE TESTERS FOR OUR PRODUCTS!!!” which is not true— as there are many testers throughout the store. I was mortified, I apologized, and said I thought it was a tester because the cap was off. And she said “GIVE IT TO ME!!!” Wow. I was looking to purchase a hair spray, which I did, along with about $50 worth of other products. So two bad experiences in a row here. Not sure I’m going to shop at this location anymore, and I’d advise others to use caution.

Danielle Delk

Overall, I like this store. I shop in here often and also get my hair done at the salon. Kat and Gigi were both amazing. However, when Kat and Gigi both left I booked an appointment with Gilad. When looking him up, he is part of the Ulta Beauty Design Team and has 148k IG followers…. great, right?! Apparently not. The first time they canceled on me at least it was days prior to my appointment. So I rescheduled for a Friday afternoon (weeks later because he is booked) and took off of work so that I didn’t have to leave early. They called me the night before to confirm which I thought was a good sign. Again, apparently not. They called me at 9 AM the next morning and cancel my 3:30 appointment. Their reasoning? He’s part of the Ulta Beauty design team so maybe something came up. Really? Shouldn’t your customers come first? Very frustrating and unprofessional. I guess I’ll be going elsewhere to get my hair done.

Maribel Maria

Had a great experience at the hair salon. The stylist was very friendly and listened to what I wanted. They were very accommodating when I arrived late due to public transit. Highly recommend!

Lissette Santiago

Ultra beauty there are things that are pretty pricey but some of them are reasonable depends on what you're buying