Sunrise of Willowbrook

Terra

Friendly residents and staff!

Debora Hogan

My sister lives at Sunrise due to having dementia and type 1 diabetes. She receives extremely good care from the staff who all know and love her, but something's are slipping. Hot water is not on demand. She took a shower the other day only to be showered with cold water instead of hot. I know the need to regulate temperatures to avoid scalding, but to go from warm to cold to lukewarm to cold water in a matter of seconds is unacceptable. Also we have asked for a snack to available to her in case her blood sugar drops, which it does frequently. I found a stale sandwich, cheese, in her fridge that was placed there three days before. I was there when the aide brought it in at my request. They are also to have glucose packs or tabs, and orange juice or milk available to her on her floor at all times to help get her blood sugar up when it's low. That was not available, again, yesterday. My sister and I were there when her levels dropped sharply and no one knew what to do exceptyself and sister. I respect what they do on a daily basis with these residents, but we pay extra for supposed extra help with her care, medical and physical. Is it too much to ask that every residents need be addressed in a timely manner so we do we don't receive a call to say she's back in the hospital? If they cannot deal with her medical needs they need to say so. We have addressed these concerns with the director and staff and all we get is "it will be looked into". And yes, a family member is there several times a week, and she is still able to use her cellphone to call us. My concern is for all the residents who should not feel neglected because money talks louder than actions. I know that every facility is short staffed and struggling to keep up, but it shouldn't be at the expense of those who can't speak for themselves.

Christine Blando

My father is a resident at Sunrise and we as a family are so happy that he has acclaimed so well. It is a homey environment with fantastic staff. We could not be happier that we finally found a home for him.

joyce okal

I am so impressed with Sunrise of Willowbrook. Its like walking into a Hallmark movie set. So homey, very clean. Great care by the wonderful staff. My mom has the cutest apt.and she really enjoys the food. It was a very difficult move for her but she feels safe and comfortable.