Courtyard by Marriott Abilene Southwest/Abilene Mall South

Dr. Rosie Ann Riley

My daughter and I were traveling from Phoenix, AZ back to Madison, MS. I decided that I would drive 13 hours and spend the night in Abilene. This hotel need a serious remodel; tubs are very old and have dirt in the groves used to keep you from falling and also had a ring around tub. We changed rooms and the next was better but you could still see slight brown color in the tub. There was no lotion or Kleenex. Actually they had a box on Kleenex hanging on wall in hallway. 🤔 Whomever is managing or owns this hotel is cutting corners. I sat a box on floor that had my shoes in it. When I picked it up I could see white dog hairs on it. It’s not the worst place to stay but I won’t ever stay there again if in the area. If you are use to staying in very nice updated hotels this Courtyard is not the one. The staff was friendly but the hotel is way below Marriott standard.

Bryan Bethea

Front desk staff is rude and seem unconcerned about inconveniencing their guests. Check in is at 3:00. This isn’t a surprise. It’s standard practice in the hospitality industry. But if I’m trying to check in after 4pm and the front desk clerk will not even look up from her screen to inform me that they were conducting some kind of room audit and I would need to wait then there is a serious issue with service here. I would recommend avoiding this property and sticking to the Marriott properties on the north side of Abilene. I can understand that bad days happen. Staff can unexpectedly not show up for work, etc. But being nice to people is a two way street. Overworked service workers need to share a little of the grace they’re asking for from paying customers. The management and owners of this franchise really need to re-examine their business practices if the two women working on the afternoon of May 28 are the best they can get for what they are paying.

Gregory Venditti

There's no amenities the pool is dirty and cold and it was supposed to be heated. We found a sock left from the last person in our room.I always thought Hampton inns were the best like Hilton's. but this one wasn't.

Lori Morton

We reserved a room with two beds and when we got there they only had rooms with one. Because of this my 11 year old daughter had to sleep on a very uncomfortable couch. We were. bumped from our room so the hotel could accommodate a large group of teenagers that showed up. It isn't right to treat your customers this way. Never again . Zero stars.