BurgerFi

Meliah Parker

Customer service is terrible, the wait was 20 minutes for 2 burger and 2 fries when it wasn’t busy on a weekday, and when we finally got out order we had asked for ketchup (the ketchup pump didn’t work) the guy never came back and I had to go back up there and ask for it again. Manager of the place kept cussing and being inappropriate. The cashier even refused to modify the food (take sauce off burgers, etc.) which is odd considering everything should be made fresh, right? We initially were going to go to Joella’s Chicken, but was unfortunately closed, so we decided to give this place another go. Sure wish Joella’s was open.

B Wo

Food was great, but it was the staff that really shined. We had a group of nine with multiple kids. Our dinner plan fell through at another restaurant up the street. As we walked down Freedom Way (with kids loudly complaining about being hungry), we decided to try BurgerFi. Multiple people wanted chicken tenders but BurgerFi ran out. A quick-thinking employee (I believe her name was Lauren) offered to slice a chicken patty into strips to make it look like tenders. They loved it!

Arthur Hurlburt

Burger was decent, but not worth the money. My daughter's kids grilled cheese was basic, the only decent thing is they cut the crust off. That was cool. I had a burger, it was good, but not worth the money. The staff was a let down, they seemed more interested in eating their fries behind the counter then actually working. They close at 7:00, which I can understand because I'm sure that they are short staffed like everyone else. The garbage cans were not emptied, so I was unable to throw out our trash. The staff just seemed not to care too much. Not a good dinner.

Lenny Archambeault

Looks like you might be temporarily closed currently but I for to share our experience about 4-5 months ago while visiting Cincinnati by the Reds Stadium. We were walking by all the small restaurants there and ultimately decided on BurgerFi and I gotta say that I'm glad we did! Best chili cheese fries I've ever had and the Hot dog 🌭 and Burger 🍔 were ridiculously good. Friendly staff too made the whole experience great. Hopefully you guys reopen soon.