Ackerman Security

Category: Security system supplier in Norcross, Georgia

Address: 3567 Parkway Ln Suite 250, Norcross, GA 30092, USA

Phone: +17705521111

Opening hours

Sunday: Closed

Monday: 8AM–8PM

Tuesday: 8AM–8PM

Wednesday: 8AM–8PM

Thursday: 8AM–8PM

Friday: 8AM–8PM

Saturday: Closed

Reviews

Carla Hoolihan

Oct 24, 2022

I was an Ackerman customer and was satisfied, however, it seems like when ADT took over not so much. I called about 2 weeks ago to cancel my contract. I have moved out of state and took over the alarm system that was here so i did not want to transfer.( I am aware of the penalty) I was on the phone for over an hour and must have been handed off to about 6 different people, most of them with horrible phone connections! I was supposed to receive an email conformation that the contract was cancelled, I never did. i need to know if my contract was cancelled

Silver Reynolds

Oct 18, 2022

I have had my “Ackerman”/ADT system for just under a week. It was installed last Tuesday. Within days I was already having issues. My back door continues reading as “open” even though it’s closed, locked, and latched. I reached out about it and received a phone call from someone at Ackerman who left a call back number that I couldn’t hear. The glass break sensor went off within days of being installed. The dining room window sensor is reading as “off line.” The alarm went off at 5AM on Monday (today) due to the window sensor and Ackerman never called me nor did the police show up. I have reached out to my rep who stated that the office was supposed to call me, again, to which I have not received a phone call. Now, I can’t even arm what sensors are working due to the malfunction with the window and back door. I had to sign a 36 month contract and haven’t even had one week of working service. Not to mention that when you look at the Ackerman website they advertise a $20/month monitoring package that isn’t actually available. The company is owned by ADT. Seems like false advertisement to me. I should have gone with another company, but I was desperate to have a security system as quickly as possible. I should have waited, maybe I’d have a working security system right now. I’d give zero stars if I could. This company has been nothing short of disappointing and it’s been less than a week. RUN! Don’t waste your time, money, or jeopardize your safety.

Mike Hanby

Oct 14, 2022

We've been with Ackerman for several years. They have always been great, until they sold out and transferred their monitoring to ADT. I've spent 6 hours trying to get an issue resolved with them today and still haven't gotten anywhere. I've talked to at least 4 different people and been "disconnected" (hung up on) three different times. Each time I try to call back it's another hour on hold. Ackerman was never like this, they were always responsive and helpful, unfortunately you have to deal with ADT now, and their customer service is trash.

MaRia Wyatt

Oct 13, 2022

I LOVE THE NEW ACKERMAN AND ALL THE STAFF THEY ROCK!!!

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Questions & Answers

IS ANYONE WORKING TODAY 9/30/19? I'VE BEEN TRYING TO REACH SOMEONE FOR OVER 30 MINUTES....IT DOESN'T MATTER WHAT SELECTION I MAKE ---- NO ONE IS ANSWERING THE PHONES.

Phil Kerr | Oct 26, 2019
Nimish Patel | Oct 26, 2019

Horrible wait times. I need to update my credit card info for auto payment. The website takes me to a third party site where I have to create a new User ID and password. When I call the wait times are very long. Just pathetic. I still haven't paid them. Just absurd how hard it is to update a credit card.

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Making a payment

Jacqueline Reid | Oct 26, 2017
Larry Luckett | Oct 26, 2017

Make payment

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Why do yall line be busy .That's bad business

Vernelle Marshall | Oct 26, 2017
Twin Art | Oct 26, 2018

I'm sorry for your wait. Your time is important to us. Allow me to look into this for you. There must be an error or IT issue we can correct.

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Does Ackerman offer a device/service similar to Ring? I’ve called a few times to ask about this, never got a direct answer from the people I spoke to... just was told someone would reach out to me, and no one ever did. 😒

Brittany Rapheal | Oct 26, 2019
Mark Skillz | Oct 26, 2019

We do have doorbell cameras, we have Skybell, Alula and Clare Control doorbell cameras

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Same here no one every answers the phone, tried the auto call back twice as well on hold over 2 hours both time, no luck, what is going on over there?????

Jeff Rayman | Oct 25, 2021
Tiffany James | Oct 25, 2021

Hello Jeff, I'll have an expert reach out to you to assist. We value your business and can correct any errors there may be.

After or during the storm last night my system starting chirping. No w none of my doors chirping when doors are open. Also the board reads Comm Failure. Please help

David Downin | Oct 25, 2021
Tiffany James | Oct 25, 2021

Hello, try to reboot the system.

I autopay for my monthly bill. You took out that payment on the 18th, but the same amount is being process on the 27th of the same month. Are you charging me twice for the same month?

Anh Tong | Oct 26, 2019
bruce sirard | Oct 25, 2020

They have done that to us also in Oct 2019. We think it should be a breach of contract on their end. Update: Now we are told Ackerman switched over billing practices in October and that notices were mailed out to customers. Oops! Never got our notice.

The average monthly payment would be how much?

Stacy Hancock | Oct 26, 2018
Jose-Martin Pacheco | Oct 26, 2018

I pay 27 and some change. They are good. I recommend Ackerman.

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Did Ackerman partner or sellout to ADT?

Richard Mullen | Sep 25, 2022
Ackerman Security | Sep 25, 2022

ADT acquired Ackerman's customer base from previous owners. Ackerman Security, under new ownership, is reinventing and rejuvenating the brand and services to offer the best customer satisfaction with up-to-date smart home systems.

What are signs of a carbon monoxide leak?

Lauren Young | Jan 28, 2022
Thomas McGhee | Jan 28, 2022

You should invest in a good carbon monoxide detector because you can't smell it, taste it or see it until it's too late.

What does it take to close an account with A? I called, sent mail and they keep sending bills. One more bill and BBB.

Rachel Rankin | Oct 25, 2021
James Warren | Oct 25, 2021

Put the following in a letter and mail as stated. I received this from Ackerman as a formal way to cancel an account. This is from 3 years ago. Below is the information that is needed in order to terminate alarm services with Ackerman Security Systems. Please make sure that you mail this information back to our headquarters office for processing.      1. The customer account number to be canceled is: [enter your account number here] 2. The customer site address to be canceled is: 3. The reason the customer is canceling the account is: 4. The effective date the customer is canceling is: *Note: the effective date of the cancellation is based on date received by Ackerman Security or future date requested. Cancellation date is inclusive of dates alarm monitoring services were provided. 5. It must be signed by the account owner of record. 6. Verbal Passcode The notice should be mailed to: Ackerman Security 1346 Oakbrook Drive Ste. 175, Norcross, Georgia 30093 Customer Loyalty Department

I have been on hold for over 30 minutes. Is anyone working today? Surely considering the weather conditions in Atlanta there is a team available for troubleshooting. I have been listening to this alarm go off since 4am. This ridiculous!

Mia Redd | Oct 25, 2021
Tiffany James | Oct 25, 2021

Hello, try disarming your system twice in a row. That should clear any faults and stop the beeping.

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How can I get you to stop charging me, emailing, calling, sending mail, threatening to go to a collections agency for an account I DO NOT HAVE WITH YOU

Alice Kittrell | Oct 25, 2020
Tiffany James | Oct 25, 2020

We'll have an expert reach out to you to assist.

Our alarm is talking about a low battery. Can a service rep come here and fix the problem. We have a service insurance. Anita and E,M Rascoe

Julie Rascoe | Oct 25, 2020
cliff dehere | Oct 25, 2020

Yes they can all you need to do is give them a call

system says low battery. how do i know which battery needs changing, doors or main wall system?

Holly Willoughby | Oct 25, 2020
Alazay Streeter | Oct 25, 2020

The keypad will specify if it's a specific area or not. Or you can call Ackerman and ask.

how can i check on my security code. i used the wrong one last night.

Holly Willoughby | Oct 25, 2020
Tiffany James | Oct 25, 2020

You can locate that information on you emergency contact list that was provide at your initial sign up. Please contact us and we can also offer some other assistance.

I'm trying to reach customer service to update my payment information. I don't want to use the website because I don't know if it's secured. I've been on hold for the longest time. Can someone help me

Tessa Oliver | Oct 25, 2020
Yvette Cruz | Oct 25, 2020

Press 0 you should be able to reach an agent quickly

pay my my yearly bill for my county ?

orlando whitehead | Oct 25, 2020
Yvette Cruz | Oct 25, 2020

Are you talking about the DeKalb permit fee $5?

I have an Ackerman security system. Do you also install outdoor flood lights with motion detector?

Mary Martha Spear | Oct 25, 2020
Tiffany James | Oct 25, 2020

Hello, Thank you for reaching out to us! unfortunately, we do not intsall that type of equipment. All the best, Tiffany

I need to change the account number on the credit card we use to make payments. Who should I call?

joanna eaton | Oct 25, 2020
Shae Mac | Oct 25, 2020

Billing or use your online acct at myackerman.com

Is anyone answering the phones? I’ve been trying to pay my bill for over a week and I’ve left tons of messages. No one is answering. I’m currently on hold, have been for 47 Minutes.

Ronin Chaos | Oct 25, 2020
Yvette Cruz | Oct 25, 2020

Don't go to billing prompt. Press 0

IAM ASKING THE SAME QUESTION IS SOME WORKING AT CUTOMER SERVICE.? I AM GOING TO REPORT THIS COMPANY BECAUSE THEY HAVE THE WORST CS EVER. HOW CAN I POST A REVIEW?

Lorna P. Jones | Oct 25, 2020
Tiffany James | Oct 25, 2020

Hello, How can we assist you?

why am i getting a unpaid notice, It is auto from my checking account

Tommy Aaron | Oct 25, 2020
John Isoldi | Oct 25, 2020

Had a similar problem. It was for a service-related charge that I thought was covered. The people in the Billing Dept. were very helpful...contact them on the phone.

why is my bill for Chi Omega Sorority in Athens ga.343.88?

Mary Cooper | Oct 26, 2019
Tiffany James | Oct 26, 2019

I will have an expert look into your account and reach out to you shortly. Ackerman

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how much for month month for business

Duke acm Cao | Oct 26, 2019
Twin Art | Oct 26, 2019

Ackerman's lowest agreement term is 12 months and starts at $19.95 for basic, landline, monitoring.

can i use ADT equipment?

Turner Smith | Oct 26, 2019
Yvette Cruz | Oct 26, 2019

Yes you can

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What is my cost going be transferred from ADT to you all? And What If I Don't Have The Money At The Time They Come Out And What Will My Bill Be And Can I Chose My Payment Day.

Earlene Williams | Oct 26, 2019
Twin Art | Oct 26, 2019

Hello, These are great questions for a security consultant. They don't know the pricing because every home and situation is different. The best way to find out would be to call 800-552-1111 and speak to a representative or reach out to your rep if you've already had a consultation.

what is 6F code?

Edward Smith | Oct 26, 2018
Marlana | Oct 26, 2018

It is a communication failure. If your alarm system is monitored, call your alarm provider to advise you have a communication failure and would like to perform a test on your system.

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I would like to know how may I go about getting auxillary code?

Celia Tillman | Oct 26, 2018
Jose-Martin Pacheco | Oct 26, 2018

I don't know what do you mean by auxiliary code? For what? If it is something about Ackerman l strongly advise you to contact the company. They are great!!!!

when you upgade your security does the monitoring cost change ?

dwight henderson | Oct 26, 2018
Kandis Byron | Oct 26, 2018

The $32 alarm monitor went away when i upgraded to 3 cameras. It went to $52 a month for $99 installation fee and 5 year contract which you already have with alarm monitoring

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My front door sensor is not working. What do I suppose to do?

Cynthia Heard | Oct 26, 2018
Rod Curry | Oct 26, 2018

All and advise Ackerman. They should replace it free of charge but ask just to be sure.

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Is tech service 24/7 ?

RA Finney | Oct 26, 2018
Marea' Williams | Oct 26, 2018

Yes

How much to get started if I don't have a system

A Google User | Oct 26, 2017
Freida Kelly | Oct 26, 2017

We got ours a year ago when they were having a special. We switched from ADT. It all depends on how many doors you have and if you want glass break detectors. Ours was around 200.00 and the monthly fee is less. I would just have them come out and consult. There was no charge for that and they were great.

Do I need a home phone for security system?

Karen | Oct 26, 2017
Scott J Jordan | Oct 26, 2017

Not with wireless

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