Party City

Rachel Stouffer

I am absolutely floored by the terrible customer service received today in regards to my balloon order by the manager London. I placed an order for my son's birthday party to be picked up at 9 a.m. I paid extra for bags, weights and balloons at floor height. I asked the lady ringing me up.what all i needed and she rung up the weights and bags none of which I saw. I also ordered 3 fathers day balloons and stared i wanted a bag for transport but no weight. I arrived at 10 am and the lady handede the bags and said she tied them loosely if i needed to adjust. I went out to the car and felt like i was missing balloons. The balloons were done incorrectly. Not a huge deal but o needed them put together for center pieces and i had paid for them to be done a certain way. I went in and nicely explained that it was not done the way i asked The cashier was sweet and said thats the way the ticket said. I said i understand. However i didnt ask for that and i need them arranged correctly. The manager london at this point pulled the ticket and said here is what the ticket says. Again feeling frustrated at this point said i understand but its not my fault. London argumentive attitude continued until i asked if she was the manager and for a customer service number. She at that point rearranged them and was polite still with a rude tone. I get things happen! However a simple sorry let us fix this was all i wanted. I wont use this place again. Not worth the aggravation

LilRed The Fam

Always go through to check things out. I love their items when i never see them other places.

Margaret Latimer

Well stocked and good prices.

Darius Brown

Great customer service!!