SERVPRO of West Jordan

Farmington Football

Servpro came out extremely quick to do a mold test. The person contracted to buy my home requested servpro to do a mold test. I knew I didn't have mold anywhere but still allowed it so they had no room for a bargain chip on the close. Of course the test came back negative. I'm completely satisfied with servpro of west jordan and their honesty in their dealings with customers. My house has closed and now I can finally make the move with in the stressful time constraints of the building of our new home. Thank you servpro.

Alex Silva

There was a sewage back up at my basement. ServPro came and just removed the contaminated building materials but did not extract the sewage water that was pooled in the basement, also did not clean or apply any disinfectant to the floor or walls. They did not cover the carpet or floor in the mai living area they were trailing contaminated water all around my house. That is not professional at all and not the proper way to deal with a sewage backup. Update. I talked with the office and then with the manager in charge of the service call. They were willing to deal with any of my concerns and addressed the issues promptly.

Jan Leyba

I DO NOT RECOMMEND SERVPRO for any restoration needs. My reasons for this are below: One, I asked the two gentlemen to carefully take up the wood floor the vinyl floor because it was brand new and whatever we could salvage we wanted to cut cost on our insurance. I gave them a place to stack it gently and you will see in the pictures that is not what they did. They also used pry bars to pull up the planks, as if my floor was glued down, which it wasn’t. Basically, they pretty much broke the tongue on every plank. Two, my husband wondered why 2 days into the drying process they were not drying the wall closest to the leak. I watched them test it upon my request and it was very saturated, to the point they had to cut the sheet rock away. This added an additional 2 days to the process, and I have no doubt they charge the insurance for those extra days. My yearly increase to my insurance could have been much less had they respect my request to salvage the new flooring & checked all the walls for saturation. Third, we asked for a bid. The soonest they could get to us was a week later, which we arranged to be off work. My husband and I were in the backyard when the their appraiser came. Unfortunately he did not bother to call when we did not get answer at the front door. He claims he did call but he did not because I had my phone in my hand the entire time as well as there were no missed calls. I considered him a no-show. This company is an organized and employees who are not fully trained for all situations. This job was very unprofessional in my opinion. And I do not recommend this company for any restoration needs!!!

Michael M

Wouldn’t be willing to give me a cash price. Wanted me to go through insurance. I offered to measure and take pictures and Andrew said he wouldn’t be willing to give me a price range. I know there are variables and he said I am not one of his types of customers then hung up.