Dillard's

gloria [email protected]

Dillard's Customer Experience is Top Notch. Easy to shop. Well-Stocked, Friendly, Helpful Staff, Easy Online Ordering and In-Store/Curb-Side Service

Cecil Smith

Went into Barton Creek Austin Dillard's location 7/15/22 Friday evening to do some shopping. All went well until we made it around to the men's Polo section where me and my wife were stared at and continually watched but never greeted or acknowledged by employee Brenda. She stared and walked around us but never asked if we needed any help. I could not understand why we were treated so coldly. I am not the type to play the "race card" but this blatantly felt races. We couldn't help but wonder if we were a white couple this would not have happened. I ended up picking out a shirt and having to pay for it in a different department due to Brenda not being at the register and not willing to even acknowledge us the whole time we were there. I would NOT recommend shopping at Dillard's if you will be treated this way.

ROSA LINDA RODARTE

I had a very bad experience with at least three of the employees. The first was at the Estee Lauder counter. I honestly don't know if she worked at that counter or not. My son and my daughter in law were getting a gift for someone. She was talking for at least five minutes until I asked if someone could help. Her response was Yes not can I help you. So I proceeded to ask about a certain product and if they were still having the promotion. She pushed the item towards me and stated " Its not free. So I ask again about another item and he response again was " Its not free". At the time my son was very agitated at her so I said mam never mind you are not very helpful. I bought some jewelry for her . So I went to the second floor to have it gift wrapped. At the time I saw a security guard also going up at the same time and was following me. So another counter person told us hi then I went into the gift wrap center it was going to take fifteen at the most is what she stated. So we were walking around looking and she comes towards us and stands there for a while. So my son stated Mom is she staring at us . I guess she is son I don't understand what her problem is but I felt very uncomfortable. Them she started crossing her arms and still staring at us. I walked up to her and said is something wrong she walked away. As were leaving the security guard was standing there so I said hello and said have a nice day. Just gave me a dirty look. I have shopped at Dillard's in Corpus Christi for years and have never been treated like that. It's a shame that we still have employees that discriminate and treat customer in that manner.

Ed O'connor

5 star service from customer service associates and unlike so many other places went above and beyond to help us with the selection of clothes for my family member. Friendly and willing to offer suggestions. Will definitely go back to this store clean and very well organized