Whitewater Kitchen and Bath

Rosemary Huish

Disappointed in our shower. The only good experience was dealing with Sherrie—the office manager—she tried to make things better. I do appreciate her. The installers came and all our necessary pieces weren’t included or ordered. During the install, they actually cut a slab wrong (or broke it) and had to patch a seam where I wanted just one whole slab. They didn’t even come downstairs to tell us/show us—they just went ahead and put the seam piece in. It looks funny—-Definitely not what I ordered or wanted.

Becca Pearson

Whitewater came highly recommended from friends and family, but I have had a subpar experience with them so far due to (a) a lack of communication between their teams and (b) not getting what I was expecting. The salesperson was initially very helpful but when the installer came to put in the shower surround he told us that the salesperson had not warned him about the tight space he would be working in, so he would likely need to put in multiple marble panels with a seam down the middle rather than one panel (additional cost and poor aesthetic look). The sales person also failed to tell me certain specifications for the design of the tub I should get until after I paid $1300 for someone else to install a new tub. Both of these issues could have been avoided through better communication. Not only are we going to need to pay $200 more than the original estimate to work around the bathtub issue, but also the installer came on a Friday, didn’t have the materials he needed, and left for another job. I had to call scheduling and they said they may be able to get us in on Monday or Tuesday, they still haven’t confirmed a time. We’ve already been without a shower and bath for a week and now we’re left uncertain of when the job will get done and if it will look the way we originally planned. If this is your first time doing a bathroom renovation, I don’t recommend working with this company. If you do, make sure to ask lots of questions upfront to make sure you know what you’ll be getting (and when you’ll be getting it!) I know everyone is short handed right now and businesses are doing the best they can, but when you are paying a lot of money for a house project, you expect a more white glove treatment.

Kylee Dean

Water water has been absolutely awful to work with. It took me 2 almost 3 days to get ahold of Jordan just to find out he was the wrong person I needed. After getting transferred to sales it took another 2 days to reach someone. The lady who finally got ahold of me was super abrasive and had major attitude to my questions and needs. Her only response was to look at their website and see if there was something I liked and then they might be able to help with my bathroom renovation. I ended up hanging up. I’d rather work with anyone else then deal with their lack of costumer service.

Jamie Busico

Not a good place to work very misleading