Sears Appliance Repair

Juliana Vidich

Terrible service! We have a Craftsman riding mower that we have asked them to repair many times, and have scheduled repair appointments on average once a month for the past 6 months. Every single time , they change the appointment hours at the last minute by sending us text messages or emails. Usually, they don't even show up at all. Sometimes, they say they performed a service call but we never see them and they don't fix anything. When and if they actually arrive at our site to do the repair, they never notify us that they are here, so if we are in our house and not waiting right by the riding mower, they never talk to us. Then, they leave a comment on the invoice saying "unable to verify customer complaint". How to they expect to verify the problem if they don't talk to us when they get here???

Elaine Briggs

It was a simple repair (clogged filter), and the technician was very pleasant. I'm disabled, and have dealt with technicians (from other companies) who were not very understanding of my limitations. Not once did your tech say "You coulda done this yourself" (yes, I've heard that from other companies' techs), even jokingly. I really appreciate that!

Tim Lee

We purchased a maintenance warranty from SEARS for a new dishwasher 2 years ago. The dishwasher was in an empty apartment that hadn't been used in over a year. So we called SEARS to ask if the maintenance could be applied to another dishwasher next door. We were told yes, absolutely, so we schedule the maintenance. Unfortunately, their soonest appointment was 2-1/2 months out. After waiting 2-1/2 months for the service & waiting all afternoon for the man to come out, he told us he couldn't service our dishwasher because it wasn't the original unit. We were instructed to call SEARS once again to have the maintenance contract transferred to the other dishwasher. :-(

Tom Trainum

The tech was knowledgeable, friendly and efficient. I was pleased. The next day, however, the same thing that caused the dishwasher to stop happened again, so I had to make yet another appointment to have someone come out and look at the dishwasher. I have given the tech the top rating because I believe that HE BELIEVED that he had fixed the problem (as, I think, the tech before him believed he had fixed the problem too). The two techs were good, but the problem remains and we have spent about $200 so far. As I've said, though, the techs were good and the dishwasher each time seemed to be working fine after the techs' visits.