Wells Fargo Bank

Andrea Gordon

I regret coming to this location, I reach this bank 5 mins before my scheduled appointment, and I waited over half an hour before someone even called me , I think these bankers r ver racist , I was the only black customer here , and this is unacceptable,

Robert Faletti

Great

Lorenzo

Please take 5 minutes and read this review, I was given an appointment for 9am Monday morning but when I arrived Samantha Quispe Calvo told me she was very sorry but my appointment was a mistake because she had another customer for 9am, I told her I totally understand but it's urgent I see a banker today because I'm doing the closing on my house and I have a lawyer and other people on standby waiting for me to do the money transfer transaction, "please help me this is unacceptable I'm going to loose my deposit", Samantha's reply was "you can try another branch because I can't do anything for you here. At this point I felt as though I was going to have a nervous brake down, "please help me, "I will wait till you're done with the customer you chose over me if I have to", again she repeated "I can't do anything for you sorry', meanwhile the customer who she chose to see before me told her she will wait if she wanted to take care of my money transfer but Samantha told her "no it's ok he can reschedule", I went to the ladies behind the glass window and explained what Samantha just did to me and the lady "Tonya" told me not to worry we have other ways to send your money so you can complete your home closing transaction, she helped me do a cashiers check and sent it to my waiting people on the other end. Tonya should be the manager at that branch and Samantha needs to be retrained because she could have helped me if she wanted to, also why didn't I get a call to advise me that my appointment was given to someone else opening up a new account "of course'. Because of Samantha not wanting or even trying to help me I will be closing my bank account with Wells Fargo and I will review this branch on all my social media accounts so that this encounter I had with Samantha Quispe Calvo does not happen to anyone else. I only gave the 3 stars because of Tonya's excellent customer service skills and Samantha's lack of professionalism and rudeness. There was no manager on duty and that's probably why Samantha treated me so poorly. I have a question for you Samantha, "Why couldn't you do what Tonya did to help me out ?" Maybe because you are just plain evil. Wells Fargo 1600 Sheridan St. Hollywood Florida 33020

MAURICIO HENAO

The truth is that there are too many problems in this bank.