Hertz Car Rental - League City - Gulf Freeway HLE

Greg Owen

I’ve rented from Hertz at airports across the county with zero issues. In fact, Hertz at the airport is one of the best. You get a nice clean car, check in is quick, and you’re on your way. This local edition place was one of the worst car rental experiences I’ve ever had. The car itself was fine, no issues. The service here was terrible. A young lady who said she was the manager was there by herself. Im not sure if she was stressed, overworked, or maybe was having a bad day. As soon as I walked in and before I could say anything she greeted me by saying “Hold on, I’ll call you up in a few minutes.” I was the only person there. A few minutes later she checks me in. I watch as she grabs keys from the drop box out in front of the store and gets a minivan from the parking lot. She puts me into the van and hands me the keys. I get into the car. It’s not clean. To her credit, the car wasn’t trashed but it had clearly not been cleaned. I drove off though without saying anything. I figured she seemed stressed or something and it just wasn’t worth it. A few days later I return the van. Again, the van itself was fine, no issues. The same young lady was there when I returned. Again, she looked stressed or something and part of me felt bad for her that Hertz has her working there by herself. Anyways, she goes out to the van and comes back in saying that she needs to charge a cleaning fee because the car was dirty. I couldn’t believe it. I told her let’s go outside and check the car out because while I didn’t vacuum it the car was far from trashed. I couldn’t believe she wanted to charge me a cleaning fee for a vehicle they didn’t clean when they gave it to me. It ended with her refusing to give me her bosses name. Hopefully someone at Hertz corporate listened when I said something. I’m sure she’s probably a nice person outside of work. But being the only person at that location has got to be stressful. TLDR: Don’t rent from here. Service is poor. At least wait a few years until they get back to normal staffing levels.

Jari Mcpherson

Great place and the attendant who worked on July 2, 2022 was amazing. She had to deal with a very entitled and unruly customer and maintained her professionalism. My only complaint is that for a busy Saturday she was there ALONE. That is unacceptable. We had to wait 45 minutes because she had so much to do. She was checking people in, checking people out, answering phone calls, and answering walk in questions while her computer kept crashing. Get her some help and you guys are there, right now you're on your way to a 5 star just off of her efforts alone.

Suzie Kelly

We dropped off our the Suburban we rented for a one-way destination at this location. Another force star experience! I called to let them know we might be running late. No problem!!! Check in was a breeze. The vehicle was, of course inspected. Total time returning was under 10 minutes. Staff super friendly and professional! 🌟🌟🌟🌟🌟

Natalie Knows

What can I say about this Hertz rent a car location except for how they were super accommodating to me from the second I walked through the door (without a reservation) as my vehicle was being worked on and soon after I entered the building. A flood of people came through, and they got to everyone in a quick timely manner. The young lady was super helpful, as was the rest of the staff. The vehicle I own decided to give me a rental from their lot, so I returned my car same day....Again without even calling. (I had not ever dealt with Hertz as my insurance company has a contract with a different brand. )They again were more than prompt accommodating, and emailed me the remaining, final paper work. Not without walking around the car and inspecting it for me. Again, thank you all for being so helpful and I highly recommend this place.