Des Moines Water Works

Category: Water utility company

Address: 2201 George Flagg Pkwy, Des Moines, IA 50321, USA

Phone: +15152838700

Opening hours

Sunday: Closed

Monday: 7:30AM–5PM

Tuesday: 7:30AM–5PM

Wednesday: 7:30AM–5PM

Thursday: 7:30AM–5PM

Friday: 7:30AM–5PM

Saturday: Closed

Reviews

juan perez

Jun 28, 2022

Horrible customer service.

mastersthis

Apr 11, 2022

Bri was very nice and completed my transfer of service in under 5 minutes. No issues whatsoever.

Daniel Riley

Sep 13, 2021

This place absolutely sucks. I was not informed of the changes to payment processing where they removed everyone’s auto payments and we had to set them back up. I got no voicemails, emails, and the lady I spoke with couldn’t locate any records of letters sent to me. So now I have a bill of several hundred dollars. How did I not get any phone calls about this! It’s been almost a year! This seems predatory and makes me very nervous about what else they are doing with my account that I don’t know about. This place is worse than dealing with Mediacom. If I didn’t literally have to deal with them, I would have dropped this place in a second. The absolute worst.

jeff hall

Aug 10, 2021

Great things happening at Waterworks Park. Tunnel under Fleur drive is fantastic long overdue for safety & convenience. 😷🚴‍♂️☮

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Questions & Answers

Was the water co, opened the day after THANKSGIVING i went there around 3:30 in they was closed

Shirley Minton | Oct 24, 2020
Des Moines Water Works | Oct 24, 2020

The general office (Customer Service) was closed the day after Thanksgiving. -Des Moines Water Works staff

Is there budget billing for senior citizens?

Julie Priebe | Jul 26, 2022
Des Moines Water Works | Jul 26, 2022

Hi, Julie. We do not offer budget billing, however, if you are having difficulties paying please contact us. If it is a large, unexpected bill, we can work on a pay arrangement that you can pay down over a period of time. If you are eligible, there are available community resources to assist in paying utility bills. Finally, if you are experiencing high water usage there are fixes you can do inside the home, consumption alerts to alert you of a high consumption, and our Reps can talk to you about your other services on your water bill, including HomeServe protection and City of Des Moines services like garbage and yardwaste. Thank you.

How to get the lid replaced on recycle bin?

Kristine Bass | Apr 27, 2022
Des Moines Water Works | Apr 27, 2022

Please call City of Des Moines Public Works at 283-4950 for this request.

I need water works fax number

Green Eyesperez | Oct 24, 2021
Des Moines Water Works | Oct 24, 2021

Fax number is: (515) 323-6220

Are they open Columbus Day?

Laura Hocaoglu | Oct 24, 2020
Des Moines Water Works | Oct 24, 2020

Yes we are open this Monday, 7:40-5:00 pm.

I cant find my water line in my yard

King Edwards | Oct 25, 2019
Jeff Hartwig | Oct 25, 2019

In most cases, your water line goes straight out to the street from where the water line comes up to your water meter. You can call 811. They will come out and mark your water , gas and any other utilities that are buried.

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What is the fix number for back flow test reports

Carlson Carlson | Oct 25, 2019
Des Moines Water Works | Oct 25, 2019

Backflow fax number: (515) 283-8723

Where are the rules for garbage

vicki schmidt | Oct 25, 2019
Des Moines Water Works | Oct 25, 2019

Please see City of Des Moines Solid Waste information: https://www.dmgov.org/Departments/PublicWorks/Pages/GarbageAndYardWaste.aspx or contact them at (515) 283-4950.

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