H-E-B Pharmacy

Waldemar Marchesi

They failed to text me when my refill was due , ran out of medication and have to personally contact them for my refill, Walmart pharmacy did a better job .

Shykia Cave

The customer service is terrible, I was told my prescription would be ready in 30 mins, go back and I’m told 1 hr, I was confused and said ok. Came back from shopping for shi I didn’t need for one hour come back….the lady said it’ll be ready in 30 min! I almost flipped! So I literally stood there without moving until I got my bp medication. I know how is it working as a medical professional but this was extremely unacceptable

B Spivey

The pharmacist has a bad attitude. She listens without understanding and then speaks in a belittling way example "like i told you". I received description from my doctor and there was a question about if the prescription could be handwritten versus electronic. The pharmacist was no help short patience and did not listen to my concerns or hear me and when I told her I've already tried to have my doctor's office send the prescription. My doctor's office was confused as to why she didn't look up the waiver on her own she did not have to speak to the doctor office to do so. When a person can't put aside their personal biases to do their job it's time to move on in the climate that were in I'd like to tell her it's time to move on. My doctor said they've never had this issue before but of course it would happen in Killeen.

Kimberly Ingrum

Absolutely horrible customer service at the Pharmacy. Stood in line for 30 minutes to DROP OFF a prescription and not one employee acknowledged that I was even standing there. Going to the Cove HEB where the staff are much more attentive to both Pick Up and Drop Off no matter how busy it is.