Bank of America (with Drive-thru services)

Tracy Libretto

Drive thru is ridiculous. Been waiting 20 minutes now. Teller messed up my transaction so who knows how much longer it'll be. Finally done. Teach your tellers how to read the deposit slips you supply.

Tye Roy

Horrid experience opening a trust checking account, & was not given any deposit slips or temporary checks, not even anything I could use to order from a check printing company. I've tried calling customer service & the branch itself, but no help other than to tell me to drive the 50 miles again to the branch for deposit slips, but they will not give me any temporary checks or anything with which I can order checks elsewhere. Whenever I try to get an answer to a question, someone just repeats the previous no-answer. Begging the question doesn't resolve anything. Also, when I was in the lobby at the branch yesterday a male employee dared to put his arm around me. The security cameras should have recorded this incident & my reaction between 12:45-1:00 pm 8 Sept 2022. I've had my other B of A checking account since 1968, & can attest to more than half a century of lousy service, but yesterday is the first time I've been physically assaulted in a branch by an employee. I still need deposit slips & temporary checks + something I can use to order checks from a printing company, & no, again, I do not want to overpay for B of A checks, & again, I do not think I should have to drive another 50 miles to the branch because of the bank's incompetence.

Anthony Pace

Not one person at the branch even bothered to help me with such a simple question. Why is my deposit being held 6 days longer than all previous (exactly the same deposit)? Not one person at the Jacksonville NC branch could answer or even tried to answer. If any one person actually cared about the job, I'm sure I could've been answered in a way that would satisfy me. As a paying customer, whomever chose and hired the entire staff at the Jacksonville NC including all management staff. Should be immediately let go and replaced. I'm sure this will go unanswered as of with my very simple question. Oh and if your employees at the Jacksonville NC don't answer the phones.....why in the hell have them.

Clark Harvey

I called the Jacksonville branches number several times and would be eventually connected with a call center because no one at the branch would answer a phone. Since I couldn't make contact with anyone at that branch office, I made an online appointment. The system failed and the employee my wife and I were scheduled to meet was not notified of the appointment. Neither the employee, nor the branch manager, Jake Ryan, had the experience to open the particular account we needed to open. After waiting at the bank for almost an hour, we were told we needed to see a specialist who was only there on Thursdays. We drove 45 minutes for a 10:30 appointment, and finally left at 11:30 after receiving a phone number to contact the specialist directly. The specialist took care of us at the Wilmington office and was very professional. The Jacksonville branch manager was the most unprofessional banker I ever dealt with.