Glass Doctor of Carterville

Category: Glass repair service

Address: 7301 Cox Dr, Carterville, IL 62918, USA

Phone: +16189971233

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Darlene Hicks

Oct 7, 2022

Price was very good

Jessica Rawlins

Oct 7, 2022

We had an appointment set up & they no showed - called 3.5 hours after the appointment time to "reschedule". When I reminded them that they had stated "before noon" so I made sure to be home & they never communicated, the lady didn't seem bothered at all. I rescheduled for the next day "before 11am" & they no call no showed. Professionalism is extremely lacking... not to mention its a waste of my time. We will find somewhere else to get the glasswork done

TATEON PRUSACZYK

Sep 29, 2022

I would recommend Glass Doctor for residential glass needs. I have never used them for automotive, so, that's why I cannot leave a review for that. However, Carla was good about communication, and Chris the Manager made sure my window replacement glass was ordered and the job was done on the scheduled date. They got the windows repaired within 4 weeks of contacting them. Given the recent inflation, I also think Glass Doctor is reasonably priced, and repairs can definitely save money over replacement. The tech Chris sent to me did a great job installing the window replacement glass, also.

carlos perez

Aug 27, 2022

Came last week. There is no reception just one tech in the back working. He let me stand and sit for 25 minutes then said he couldn't stop working on the current project. OK.

Thanks! Your review is awaiting moderation.

Questions & Answers

Do you replace sliding door rollers?

Glass Doctor - Owner | May 27, 2022
Glass Doctor - Owner | May 27, 2022

Yes! We do replace rollers if needed. Of course, we try to clean the tracks and rollers and adjust first. If that does not work, we will discuss replacing the rollers for you.

Can you buff scratches out of glass?

Glass Doctor - Owner | May 27, 2022
Glass Doctor - Owner | May 27, 2022

Scratch removal in residential glass and light commercial applications is not a commercially viable solution. Basically, it is labor-intensive and not very successful. Furthermore, if the customer is not satisfied with the result, they are understandably not willing to pay for the time and materials invested by the glass company. Scratch removal and scratch buffing systems exist; however, they are typically only practical in warehouses, industrial, and on larger commercial glass projects. Please call our Glass Doctor office if you would like a more detailed explanation.

Only the bottom section of my window is broken. Do you have to change the entire sash, or can you just change the glass in my frame?

Glass Doctor - Owner | May 27, 2022
Glass Doctor - Owner | May 27, 2022

We specialize in glass replacement. We can, in most cases, remove the glass from the frame and install new glass. Your existing window sash will remain.

We are remodeling our bathroom and would like our existing mirror cut down to a smaller size. Can you do that?

Glass Doctor - Owner | May 27, 2022
Glass Doctor - Owner | May 27, 2022

Most likely. However, if the mirror is glued to the wall, there is no guarantee that it can be taken down without breaking. If you can get the existing mirror off the wall, we will need the mirror brought to our shop to cut down. There is no guarantee that the mirror will cut without breaking either. We cannot be responsible if a piece of glass or mirror that belongs to a customer breaks when trying to cut it, but we always do our best to cut carefully.

How do I know if my glass is a tempered safety glass?

Glass Doctor - Owner | May 27, 2022
Glass Doctor - Owner | May 27, 2022

If you use steam to fog the glass, you will see a tempered logo in one of the corners that shows the glass is safety glass. There are code requirements for safety glass as well. Consult with your local Glass Doctor for those requirements.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places