The UPS Store

Karen Wilkes

The safest example of customer service by the most unengaged employee!!

He Said She Said

No welcome, hi how you doing? too busy talking and gossiping. I was the only customer there. Got my packages done and shipped but seem like I was a bother to The two women there.

William West

They have always scanned return barcodes for Amazon now all of the sudden the label has to be printed by you and put on the package now I have to pay for the item I cannot return

Hope Nalls

I have used this UPS quite a few times, and I've had a few instances of rudeness, but they were definitely over the top with unkindness yesterday. So very rude and unhelpful when I called with questions about a shipment, that was supposed to take place 11 days ago. I called a total of 12 times, and they kept answering & hanging up. From the associate, (I'm not sure of her name), to the manager, who stated that his name is Shawn, I could not even state what I needed help with, due to their unprofessionalism, rudeness, and blatant disrespect. They both kept cutting me off and dismissing all that I had to say/ask. When I asked to speak with a manager, I understood why the associate was so comfortable with being rude, because she probably learned that technique from upper management. I was even told by Mr. Shawn, that they had positions available and to come down and apply for a job, if I felt like I could do the job any better. Is that anyway to talk to a customer, who definitely was not being rude, as a customer service representative? No. There’s more, but what I’ve already said is enough to understand how they work. Unless it is an emergency, I will drive to Florida before I use this establishment again.. And the owner’s response to my review says it all. His staff was wrong, and he blames the customer. I didn’t want to come before anyone. I’m also very respectful & kind. I just want answers in a respectful manner. We all have bad days, but that doesn’t give anyone the right to treat others with disrespect. From the looks of the other reviews, this is a common thing there. Having self control in high stress situations is a thing to learn, as well as taking accountability for one’s actions. Right is right and wrong is wrong. Now, you all have a blessed day.