Big Bend Veterinary Clinic

Erin B

I can’t comment on the veterinary clinic itself because i never made it that far, but their customer service is sub par. I called this clinic as a new client looking to bring my cat in for bladder issues. I was told that they were accepting new clients but it would be later next week before they could get me in. I mentioned my concern and needing to get him in sooner and she told me that typically they save their sooner appointments for existing client emergencies (totally understandable) but that she could get me in sooner; I was SO grateful. She then offered multiple times that were sooner than next week and I took one. I was told $95 to hold my spot and that the $95 would cover the exam. Done. Unfortunately, due to my cats situation, I ended up taking him to the er the next day instead. The following day I called the clinic to cancel my appt since he had gone to the er and things were looking up. This time, a different lady answered than the first. The only thing that I said was ‘hello, I wanted to call and cancel my appointment because I ended up having to take him to the er’. The lady on the phone immediately started saying how they don’t do refunds and why they don’t do refunds and told me ‘it is what it is’. She went on a rant about how she was standing next to the person the other day when i called and she said that they told me that there are no refunds…. I hadn’t even asked about a refund…. I simply replied ‘okay…’ and she continued on about how she understands if I’m upset but that that’s the way that it is. So I said whatever and hung up. I called back to speak with someone else who would maybe actually have a conversation with me about still getting him seen so I didn’t completely waste my $95. She told me that whoever else I would talk to would tell me the same thing. It wasn’t until then, that she offered to still get him seen and scheduled me a new appointment. But after customer service that bad, I decided that I would not be spending anymore money with such rude service. Very disappointed with how this situation played out.

bianca moore

Very professional and customer service is great my dog is very temperamental and can be aggressive but the staff at big ben handle my boy with care always

Kelly Meyer

We recently moved to St. Louis and found ourselves in a bit of a bind when we found a bat in our house which our indoor cat (who we had let lapse on his rabies booster) had access to. We had called multiple area vets, none of which were willing to give him the booster due to a lack of appointments they all said were due to staffing shortages. I called Big Bend Vet Clinic after a glowing recommendation from my coworker and was so grateful to Shannon for finding a place to squeeze us in. Thank you!!

Cykoiscrazy07 !

They did everything in there gracious heart to keep my puppers going. Only 24 hour Vet near STL right now. I said a prayer for all the puppers and cats and animals going in and out. The staff was very friendly . The Dr was on point about everything and gave me all the right steps to do to follow up with my regular vet. Daisy May is doing better each day tho the bed rest and taming her food has been ruff for her. She didn't like me getting the she shed back out but understands.