United States Postal Service

Deb Metcalf

(Update: 8/30/22): This post office has improved their mail delivery service considerably. Upgrading to four stars.) The customer service provided in the lobby of the Post Office in Paris Illinois -is top-notch. The staff is always friendly, knowledgeable and competent in accepting packages, mail and providing supplies. I understand the current COVID situation has deliveries backed up somewhat and that is not my issue. My issue is the actual delivery of mail and/or packages, and the quality of customer service obtained when having to contact this Post Office in order to have those issues resolved. A year or so ago, I would have said this Post Office went above and beyond in all aspects; however, that opinion has changed drastically since then. I have a usual postal carrier that delivers my packages and mail. This postal carrier is sorely lacking in any type of customer relations. He is consistently rude, refusing to acknowledge any pleasant greeting(s) and had a habit of stacking my packages directly in front of the front door making it impossible to get to the packages — without sending them all flying off the front porch. Common sense should have prevailed; however, seeing that it was not I had to contact the Post Master at this facility to have the situation corrected. That situation appears to be resolved even though the carrier continues to push the issue by leaving very little room to access the packages. It is a relief when a substitute carrier delivers my mail for that substitute is quite pleasant and does not block my door. I receive numerous packages through online ordering which is my preferred method of shopping. I have had issues with the delivery of packages when I receive notices from USPS that a package is out for delivery or a package has been delivered when indeed it has not. I am constantly contacting this Post Office regarding delivery issues and it is clear to me that they are more than tired of receiving my calls. The USPS is a federal organization and has the Federal Mentality that as such they can and will handle issues as they see fit. Not on My Watch. I will continue to plague this Post Office with phone calls to have any and all issues resolved. If the staff is either unable or unwilling to resolve my issues then may I suggest that those people find employment elsewhere — thereby opening their position to someone who will resolve those issues and do their job accordingly, and in a patient and pleasant manner. Their customers, after all, are human beings just as they. It doesn’t take much to treat each other with a little courtesy. In fact, it is far easier to do the exact opposite. I don’t have much control as to what carrier an online order company will ship with, but when I am provided an option, I will always choose UPS. At times UPS may be more expensive than the USPS - but their service is worth it. I also choose UPS for all my outbound shipments due solely to the difficulties I have experienced with this particular Post Office.

Angela Julian

They are akways so friendly and helpful at this post office. It is typically not too busy. They have forms available to hold or forward your mail. They also have postal products available inside as well as cards for any occasion. You can park right in front or in the parking lot alongside the building.

James Daniels

Amanda at the office is awesome. For a month my son with autism has been talking about "United States postal service 30" we've been trying to figure out what that meant other than the day of 30...even ordered him a usps truck toy that he didn't wind up caring about. So since we don't know anyone to mail things to stuck with maybe disappointing and frustrating him which always makes for a great day. But Amanda saved us all by taking his empty box with a smile and a thank you like it was any other transaction. I know I said it and know that I meant it..Thank you Amanda.

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1964 Lyndon Johnson