TD Bank ATM

Haley Sims

I have been trying to shut off my credit card for 3 weeks now and they kept giving me every type of excuse and now I’m moved out of the state still trying to cancel and they said you should’ve done it before you moved like no I tried and you guys did nothing to help me. They gave me an 800 number to call but when I get through to someone they say they can’t help me and I have to talk to branch like this is ridiculous. This is the worst experience I’ve ever had with a bank I would not suggest banking here.

Ginger Bentti

They are so on top of everything ! Thank you Nsb td bank for your continued excellence

Widgets 444

Rude customer service at the NSB location. I have Been with this bank since it use to be Riverside bank. I understand shortening the hours inside the bank during this covid crises but I'm not understanding not having normal drive thru hours. It's the drive thru. They wear gloves. I've been inconvenienced by this for almost 4 months now. & when I questioned the teller when might tgey be back opened on Sundays in tbe drive thru she in a very snotty way & very condescending way reminding me about tbe virus.

Matthew Sutton

Rude front staff. Even after being nice and patient.. customers are not unwanted guests! I’ll be emailing corporate to explain. Hopefully something can be done. I was still nice even after I was rushed away and not taken seriously. I continuously put money in this bank and have used for quite a while. Customer service is all about making the customer welcome. I understand being rude to a problem customer that only wants to argue, but someone politely asking for help doesn’t deserve that treatment as well. This is why I have switched to online banking all together because when you go in you’re at risk of having a bad experience such as this. The definition of customer service is treating customers nicely and kindly, making them want to come back, not rushing the customer and being snappy about unknown things. The blonde girl today was training someone and told me my account was locked without getting any of my info.. she just assumed it was locked... I didn’t lock my account I just needed to change the phone number.. LOL. Anyway, I was still nice after that. I’ll give it another shot and then complain way more if they’re still mean. 1 Star for rudeness.