Mace Ford

Katie Reel

Mace Ford has been very accommodating to me from start to finish. I bought my van at Mace from Dustin and he promised to go above and beyond for me if I never needed it and he meant it. My van ended up needing an update to the gps system shortly after purchase and Dustin made sure it was all taking care of and paid for in full and even made sure I had a car to drive until my van was fixed. He also helped me by keeping in contact with me everyday until the van was fixed and did everything he could to speed up the process. This van is beautiful and runs amazing. 10/10 would recommend Mace Ford and make sure you ask for Dustin!

Megan Halstead

They always take good care of our vehicles and are very helpful when it comes to answering any questions we may have. Service department is top notch!

Lucas K Puckett

Terrible customer service. First walked into the service department, I was unable to tell who were customers and who worked there. Apparently the workers wear street clothes, not uniforms. The individual who helped me seemed distracted and uninterested. He was not concerned with my issues at all. I asked for the oil to be changed and to look into a noise coming from the engine, they said alright. When I came back the oil had in fact been changed. However they claimed not to have heard a noise coming from the engine (it was a pulley squealing). But on top of the price for the oil change I had a $80 "diagnostic" fee to look into the noise. When this issue was brought up to look into a noise for $80 and then not hear anything, they claimed it was plainly posted that there was a sign with this fee stated. However when looking for this sign, it was not found. I will not be going back.

Keary Guin

The experience buying the vehicle, was awesome. Everyone involved was very nice. ISSUES, less then 2 week's later, it doesn't run. I have spent several hours, of my time, getting it set up to be fixed. WARNING, if you buy a non Ford vehicle from them, and with a warranty that they offer on the vehicle, they will do their best not to do the work. Reason being that don't have the equipment, or staff with the knowledge to do it. As of now, it gets towed tomorrow, to there service department, to be looked at. If they can't fix it, it will have to go to Terre Haute Chevy. SIDE NOTE, the towing had to be payed by me. You sold us a pile of junk. We have had it less then 3 months. It has spent, more time at your so called repair shop, then sitting in our driveway. We have had, it back less then 2 weeks, after you had it for 2 weeks,and once again the check engine light is on. Last time we bought it in, we were told by the tall guy that sold us the vehicle, that we would be contacted about getting a different vehicle. No contact was never made. We were assured, by the tall guy, the finance manager, and the shop manager that the vehicle would be fixed, and fixed correctly. When we picked it up, none the your management team, would even speak to us. Once again we were assured that, the shop manager would contact us the next day. That never happened. So far we have be told lies after lies after lies. Now for the 3rd time in less then 3 months, it will be coming back to be fixed, fixed is probably not the correct word, for you to tinker with again.