Walgreens

Reg Roark

Will never be returning to this pharmacy. Completely incompetent. My little girl had six teeth removed and, of course, was prescribed pain medication which we had sent to our "trusted local pharmacy" as no one does paper prescriptions anymore and everything, especially narcotics, must be transmitted electronically or via fax. At 10am we were told her drugs would be available for pick it up by 5. At 4pm when we went to pick them up, we were notified "the pain medication is on back order but should be in tomrorrow or the next day" Tomorrow or the next day? And we just noticed this at 4pm? No one reached out to the patient or the provider to notify them or request a substitute? This is not what I would expect for any prescription, let alone pain medication after oral surgery. Are you kidding me? When asked if we could transfer the prescription to another location who may have it in stock we were told "no, we are not able to do that. The provider has to do that." So, at 4:30pm we were stuck with no option other than attempting to contact the equally inept provider who, after three hours of trying to get in contact via their answering service, finally just told us "call back tomorrow during business hours, there is nothing we can do for you tonight." After a pain filled sleepless night, the next morning we called to see if it would be in stock that day as the girl was is in a lot of pain. If it was not going to be in stock we would have it transfered to another pharmacy. We were assured it would arrive today and if it was not there by 5pm, they would "transfer it to another location."... ok, no worries, right? at 4pm we were again told "no, it didn't come in, maybe tomorrow." and they are unable to transfer it to another location without the providers permission via fax... which wasn't received as the provider went home before sending it and (after originally answering the phone and putting us on hold) transfered us to their answering service at 4.30pm. So now, a crying child gets another pain filled night. This is not the level of service I expect from my medical "professionals" I know I'm an old man who remembers the "good ole days" when we had written prescriptions you could just take down the road to a fully stocked pharmacy if yours was out. I understand staff shortages. I understand supply shortages. I even understand the excuse of the "pain killer epidemic" and "controlled substance laws".... But when I can just go down to Central and find drugs on pretty much any corner while I'm completely unable to get them with a prescription at the nations "second largest pharmacy network" who isn't even able to contact another location to source inventory, something is broken. My trust in Walgreens is now gone. My trust in healthcare is gone. When a doctor prescribes needed drugs, I expect the pharmacy and the provider to work together to ensure the patient receives these drugs. (like in the olden days before we had fancy computerized networks that seem to have made things slower and less efficient?? How is that possible?) Thank the Lord this was only pain meds and not something that was absolutely vital for her survival. Not the level of service I've come to expect from Walgreens. Will not be returning in the future. My future prescriptions are going to a local pharmacy who, hopefully, will provide a little more of that caring, personal touch I remember from before healthcare turned corporate. PS- It has now been three days and still no stock, still no assistance in finding any stock and multiple attempts through our provider at sending a new prescription to a new location have failed. PPS: It has now been almost two weeks and still no word from Walgreens about this prescription.

Cala Scott

Our neighborhood Walgreens was dangerous tonight without the security guard. The staff and customers were in a dangerous situation. I won't be able to continue shopping at the location we prefer if there is not security to keep this situation under control. The staff states this is an ongoing multiple time a day problem.

samantha asbury

Sign on the entrance saying face coverings required. No problem with that but if you enforce it with customers maybe make sure your employees follow it. Couldn’t see her name tag but older cashier with glasss and red hair had her mask down and not covering her nose. She then proceeded to wipe her nose with her hand and then scan my items! I’m disgusted 🤮 even if Covid wasn’t a thing that’s unsanitary do not go here.

Russ Reynolds

Made an appointment for a Covid test. Received confirmation and reminder emails. I waited in the drive-through 1/2 hour. When I got to the window, they said they were out of kits and the appointment was cancelled. There was no sign posted, which would have at least avoided the additional wasted 1/2 hour in line. They said I should have received an email, which I did not. They very unapologetically offered me no options for a test at another location. Use CVS, they at least have their act together. Although there was a similar wait, I got the test and results in 24 hours. And their signage was much clearer.