Holiday Inn Express & Suites Chicago-Oswego

Jessie curran

I blocked out this hotel for my wedding in June 2020. We put in the block request about June 2019 so a YEAR in advance. In February of 2020 I called to ask a question about the block before we had our invites made. The front women casually mentioned that they were changing from Holiday Inn to Best Western. We were never informed of this, even though we made the block well in advance. We were planning to use hotel points for my family's rooms and had said so when originally blocking off the rooms. The manager told me that we were on the list to call later this year as our block was later in the year. Well what would have happened if had already had invite made?! She also said that no we could not use our points and they would not honor a transfer AND that was not mentioned anywhere in our block. The man who took that was no longer with them. So now 5 months before my wedding I have to find a new hotel to block out rooms for. We did find a new one but are very disappointed in the care we received from this location. No wonder they are being bought out. I will make sure to leave the same review on the best Western when they open as it sounds like the same manager will be transferring over, obviously I will check first. If you have a reservation in 2020 already be advised that they are changing and don't feel the need to let their guests know about it.

Heather Sendera

My high school age son stayed here while traveling for a sports tournament. Not only did they have a great 2-day stay, but the staff could not have been more helpful when 2 students left items in their rooms. The rooms had not yet been serviced when we called a few hours after check out but hotel staff went and searched the rooms; calling us back within 10 minutes to let us know the items had been located. The team checked out on Sunday and we had the items in hand in Pennsylvania on Tuesday. And the staff were super helpful and upbeat throughout!

Susan Fry

Our stay was very nice! When we entered the hotel, it did not have that "stale hotel smell" that many places have. The room was clean and neat; the bathroom looked fresh, also! The room was quiet overnight. The breakfast buffet was delicious; everything was hot and fresh! We have stayed at this Holiday Inn before and would do so again!

amber kasten

This is everything you'd expect for a Holiday Inn Express. My room was very basic but clean, and the beds were comfortable. Plenty of pillows to pick from as well. The hot breakfast served complimentary in the morning was pretty good and the hotel staff was exceptionally friendly. Overall a good overnight stay and would stay again