Dor-Mar Westerville Heating and Air Repair

Category: Air conditioning repair service

Address: 924 Eastwind Dr Ste 2, Westerville, OH 43081, USA

Phone: +16143811540

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

amanda noland

Oct 19, 2022

The guy was very professional and was on time and fixed the problem we definitely will be using the company for now on .and will be recommending them to other people

Telehealth Toolkit

Oct 13, 2022

TLDR: Installed new furnace, couldn't wire unit correctly, left a gas leak, HVAC system broke down 2 months later. I don’t usually leave negative reviews for places, but as there were numerous safety concerns we have had while using this company, I felt the need to write this review. Dor-mar installed a new furnace to address our AC issue. I overheard the installers swearing and saying the unit wouldn't fit. When they were finished they added additional metal that was taped to the furnace to extend it. It looked unprofessional. They also did not replace our thermostat. Once installed the AC still did not work. Sent an additional worker who reported the unit was not wired correctly, he said he fixed the wiring issue and the unit worked. This concerned me a bit as poor wiring can pose a safety issue. I kept smelling faint gas smell, it was very faint I hardly noticed but I called gas company a few days later. Gas co. reported the unit was leaking gas, red tagged unit and turned off gas. This was very scary considering the gas leak is a major safety concern and put me, my fiance, my dog, and my house at risk. Dor-mar returned and reported they fixed the issue. At this point we didn't trust they could install a safe and working unit. We really wanted them to remove the unit and refund us. We asked to be refunded the labor costs of the unit, I believe the unit was about $5000 which is on the higher side considering the size of our home. They refunded us the service call which was $250. They said they would send a safety inspector out who came and I'm not sure what they did but they were in my house for like 4 hours. They fixed the tape and actually bolted the metal addition to the furnace which made it look more legitimate. Then Dor-mar reported they would send someone out from the city to inspect it. The inspector said everything looked fine. At this point, we just hoped for the best. The company has such good reviews I read online. This is why I decided to make this review to provide a more accurate description of my experience with their service. 2 months later HVAC system stops working completely. A furnace should last 15-20 years. Dor-mar sent another person out who reported "must have been a power surge" because the limit switch and control board "are fried." Dor-mar sends another worker out to fix the issue. This person said it was neither of those things and "just a burnt wire." A burnt wire can be another safety concern. I reached out to the company for remediation as my fiance and I had to be home for several service calls from this poor installation and we both work. I have not heard back from the company. The unit has been working for about 2 weeks now, I will update this review if anything changes. Again, hoping for the best.

Dawn L

Oct 12, 2022

This is my third experience with Dor Mar since buying my house 18 months ago. They are quick, efficient and very helpful.

Joe Hiker

Oct 7, 2022

Doug and Chris did a great job at my house installing a new furnace and a tankless hot water heater. They did the job with precise workmanship and timely communication as well. Highly recommend.

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Questions & Answers

How can I determine if I should I repair or replace my current HVAC equipment?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

There are a number of factors to consider when you are facing a large repair bill. Should you fix the existing system or replace with a new one? This is such an important question that we’ve written an article covering all the factors.

How do I know if my air conditioning system is large enough for my home?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

One of the most important functions of an HVAC professional is to accurately size a replacement system for your home, based on a heat load calculation. This is nearly impossible without an on-site visit to take measurements, and to survey the home, its current system and ductwork. In an HVAC system, bigger is definitely not always better. Accurate sizing is most important.

Why does my heat pump make a “whooshing” sound and deliver cool air from the registers?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

During cold weather months, frost can accumulate on the outdoor coil, causing the heat pump to run a defrost cycle for one to ten minutes. Your system will return to heating mode once the ice is gone.

Is it normal for my home’s heat pump to deliver warm air (versus hot air) and operate for a long time during the heating season?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

A heat pump produces air around 80°, still considered warm; but 80° may feel cool to your hand, which usually hovers around 90°.

Why should I consider installing a humidifier?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

During the heating season, cool outdoor air enters your home and tends to dry out as it warms up. That increases static electricity and can cause dry sinus problems. Adding a humidifier adds moisture back into the air, reducing sinus issues. Humidifiers generally have little effect in the cooling season, as humidity hovers around a low 40 percent.

Can I save energy costs by closing registers and doors in rooms that we don’t use regularly?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

This is a definitely NOT something we recommend. Closing registers decreases airflow and efficiency; by closing registers and doors, you’re disrupting airflow and you’ll cause your system to work harder to distribute air to other areas of the home. That causes the system to work harder, cycling more and running with less efficiency.

My HVAC service tech says my AC unit is obsolete, even though it’s cooling fine. What does that mean?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

If your air older conditioner uses “Freon” or R22 refrigerant, your home is being cooled with an outdated, environmentally hazardous refrigerant. Because R22 was found to cause damage to the Earth’s ozone layer, Congress passed a law in 2010 requiring the eventual phasing out of R22 by the year 2020. R22 production has been limited for the past several years, so if your system springs a refrigerant leak, the cost of refilling the relatively rare R22 could make the repair more expensive than it’s worth. And, you can’t simply replace R22 with its replacement refrigerant because system parts aren’t compatible. This means the next time your aging air conditioner requires a repair – especially a refrigerant-related one – it’s probably time to upgrade to a unit that runs on “Puron” also known as R410A. While this requires an investment, the resulting increased efficiency, better air quality, increased comfort and improved reliability are worth it.

What can I check on my home’s HVAC system before I contact you for service?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

Check to ensure the air handler or furnace is plugged in and receiving electricity – check that the breakers and disconnects are turned on and the thermostat is set correctly. If you are calling for AC service during the cooling season, we ask that you turn off your system at least 3 hours prior to our visit. If you coil is iced up, we cannot work on a system until it thaws.

How frequently should I have maintenance performed on my home’s HVAC system?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

We recommend a maintenance plan that includes twice-yearly checks on the system, one in the fall and another in the spring. That allows our service technicians to catch any potential issues before they happen, saving you higher repair costs. Our maintenance programs are designed to keep your AC and heating systems running at peak efficiency all year long.

As a homeowner, can I do any maintenance on my home’s air conditioner?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

A short checklist of tasks every homeowner should do on their AC system: - Change filters regularly - Clear debris, clutter, weeds, or other landscaping from your outdoor unit, it may restrict airflow - Keep your family pets away from an outdoor unit; urine can cause extensive, expensive damage - Use extra caution using a string weedeater around your outdoor unit to avoid damaging wiring or cooling fins. Anything beyond this, we recommend you hire qualified, certified HVAC technicians, like the team at Dor-Mar Heating & Air Conditioning.

How often must I replace my home’s HVAC filters?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

We recommend you replace your home’s disposable filters at least once monthly. If you use washable filters, you should wash them once a month. This gives you optimum efficiency and filtration.

Should I install a programmable thermostat?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

There are a wide variety of electronic programmable thermostats available today, which are much more efficient and accurate than old-style thermostats that use mercury switches. Using a programmable thermostat, you can regulate your home’s temperature by time of day, depending on whether it’s occupied or not. When everything is automatic, you never have to remember to change the setting. Also, many newer thermostats connect to your home’s WiFi, allowing you to manage your home’s temperature remotely with an app on your smartphone or one of the smart devices gaining popularity (like Amazon Alexa, Google Assistant or Apple Home). Programmable “smart” thermostats are definitely the way to go these days. We highly recommend a programmable WiFi thermostat.

What’s the best temperature to set my thermostat?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

In the summertime, average popular temperature settings hover around 78° to 80°; in colder months, 70° to 72° seems to be the most comfortable setting in our area. If you have a programmable thermostat, you can save energy by raising and lowering the temperature depending on whether your home is occupied, but you shouldn’t change the temperature by more than 5° when you come and go; doing so will make the HVAC equipment work harder to set the temperature back to normal later.

What temperature should my home’s AC produce?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

Your air conditioner system’s air temperature depends entirely on the temperature of the air entering the system. Generally speaking, air temperature produced by an AC unit should be 18° to 20° lower than the air that enters the system. For example, if air entering the system is 80°, air coming out should be around 60° to 62°. That is accurate on a system that’s been running a minimum of 15 minutes on a warm, dry day with an air temperature around 80°. On a day with milder temperatures, with the indoor temperature in the low 70’s, or when humidity is much higher, air exiting the unit may only be 15° to 17° cooler than what is entering.

Should I attempt to keep my AC from running too much?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

Air conditioners use a lot of energy and do not produce a lot of cooling when they are first starting up. A system that is undersized is less expensive to run, but of course delivers less comfort for the home’s inhabitants. Although it runs non-stop, it will probably use less energy than a larger system that tends to cycle on and off. Usually, a unit that is either running or off costs less to operate than a unit that cycles on and off.

How long should an AC system run in a cycle?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

Unfortunately, there is no exact answer. Air conditioners are sized to remove heat from a home as quickly as it enters, based on a 110° day. On a 110° day, a system should be able to keep up with incoming heat, but not make gains and turn itself off. The further below 110°, the more the system will cycle on and off.

Is a larger system with more capacity better?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

Not necessarily. A larger system with higher capacity costs more energy to operate, and may have to work harder. A system with too much available capacity will run in short cycles, turning the system off and on repeatedly, causing it to be less efficient. In addition, air conditioners only remove humidity while it is running – shorter run cycles don’t remove humidity from the air as well as it should.

How can I increase the life and efficiency of my home’s cooling and heating systems?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

First, and most importantly, you should clean and replace your HVAC filters frequently. Allowing your system to breathe more freely requires less work on the part of the blower motors. Windows that are exposed to excessive sunlight benefit from shades, drapes or tints and cause the system to work less. A system heats or cools more evenly when the blower is “on” and keeps the air moving constantly throughout the home, and constantly filtered.

How is the efficiency of cooling equipment measured?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

The amount of cooling an AC system will deliver per dollar spent on electricity uses the Seasonal Energy Efficiency Ratio (S.E.E.R.) rating system, defined by the Air Conditioning, Heating and Refrigeration Institute in its 2008 standard AHRI 210/240. The higher a cooling unit’s S.E.E.R. rating, the more energy-efficient that piece of equipment. In the USA, the SEER is the ratio of cooling in British thermal unit (BTU) to the energy consumed in watt-hours. S.E.E.R. ratings can range from 13 to 17.

What size HVAC system does my home need?

Gabrielle Piano | Oct 23, 2021
Dor-Mar Westerville Heating and Air Repair | Oct 23, 2021

There is no one size that’s right for every house. One ton of AC can cool anywhere between 300 to 800 sq ft, depending on how your home is constructed, affected by the construction of your home. The best way to ensure the system installed in your home is properly optimized (not too small or too large, but just right) is to have your home assessed by a certified HVAC professional.

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