Kroger

Chris Swarts

👍

DOCTOR Rexington

The store is nice and all, but when their system for pick up goes down and they’re trying their best, the disconnect was pretty unacceptable. I’d been their for more then forty minutes, someone with a clipboard came out and took my name so they could get me into the cue. Everyone else got their groceries while they were rebooting, but then once they seemed to be “up” no one else came out to let anyone know anything. No one came out with my groceries. I had to call and then put myself in the cue and then it STILL took another 13 minutes. When I called—like the system tells you to—after ten minutes. A likely over-worked, underpaid worker rudely told me what was going on and spoke over me to tell me what my situation was and that I was in the wrong. I get that this was an outlier and I’m certain this wasn’t their best, but I won’t be returning to this store.

Brianna Cook

I don’t think I’ve ever left a review until now but felt the need to. I’m from New Albany but make the trip to this location every week! They always have what I’m looking for and I never have to worry about something being out of stock. The staff is friendly and helpful, ESPECIALLY Kim who works the self checkout. She always goes out of her way to grab me a spare cart when I have a few more groceries than will fit the small bagging space. She greets me and everyone with a smile and it’s much appreciated when the grocery store can be super overwhelming for some. This location is always clean and well maintained. Thanks for all that you do guys!

Derek Mullins

Bad experience after bad experience. Just drive across the street to Giant Eagle and thank me later.