MAG, an Authorized Rolls-Royce Motor Cars Dealer

Trent Roberts

Recently I've had two service experiences with MAG highline service after not being there for a decade. I recently purchased a 2014 RR Ghost out of town and have needed factory expertise to solve the issues the car had. One of these was an urgent concern. Teresa, the service advisor for that era of Rolls, was concise, knowledgeable and accommodating in getting the right resources mobilized in a professional, efficient and timely way to remedy the issues. The service tech (Clint) did a perfect job in very reasonable time. Everyone involved in the process treated the car with care, and it was returned cleaned as a courtesy. The bill was considerably lower than I anticipated. The whole experience was a big improvement over my last high line service experiences back years ago. Although I live over an hour's drive from MAG, I believe this is where the car will go for all of its service from now on.

Gabe florea

beautiful cars amazing service!

Cameron M

Amazing cars, staff are competent, ok selection. I bought my rolls Royce ghost from Mag and I love it.

Dan Miller

These vehicles are essentially rated as the finest vehicles available on planet Earth. The reason for my one star review is not because the cars are not excellent but because this dealership is simply awful. Approximately 50% of the time when you call you end up with some rude flunky who is not only unhelpful but all too eager to transfer you to another subordinate who will feign ignorance of your request and offer to have someone call you back. I have never nor will I ever purchase any car from Midwestern Auto Group. I strongly recommend the vehicles that they sell, just not from this dealer. I have no doubt that a manager or owner will respond to my Google response apologizing profusely for the poor experience that I had etc. etc. I don't want your apologies, remove those at your dealership who make the entire brand look bad, that's all you have to do to earn my business and change this rating. Please hurry, I'm holding my breath. UPDATE: My my my… What personal attacks and sophomoric behavior towards a consumer who did nothing more than expressed displeasure over the way I was treated by the service department. There is nothing fake about me or the reviews that I leave (calling something fake, doesn’t make it not true). When a company does an exceptional job, they get a glowing recommendation. (Please see Mercedes review) When the company is less deserving of a positive review, they receive one. Rather than childishly attacking me over email why don’t you pick up the phone and give me a call? You do know how to speak on the phone, don’t you? Assuming you are not some whiny millennial who only knows how to communicate via text or Facebook I’m sure you’ll have no trouble reaching out to me. People like you don’t intimidate me; you are a coward, very tough on the Internet but no substance. Despite the fact that in the most ridiculous way you contradict yourself by first accusing me of not being who I said I am and then acknowledge my very existence by being an abusive jerk etc. etc. you still haven’t quite got it right. In fact, you missed the mark completely. I don’t care if you hire or fire more people exactly like those that I’m complaining about. I made it very clear in my original post, I will never do business with your dealership. Therefore, you’re hilarious revocation of my welcome at your dealership is almost funny. We have a Rolls-Royce here in Cleveland, I don’t need to do business with your dealership I wanted to see if you had any OEM ghost rims in stock because my dealer didn’t. Rather than attacking me why not take it up with the person who took my call? After all, they are the one(s) who started this mess. Here’s how I’m going to finish it, I’m going contact Rolls-Royce of North America and for them a copy of your public attack on me for leaving your review on Google. Something tells me they may frown on this sort of behavior. By the way, my success doesn’t come from luck, it comes from over 20 years of hard work and there is one more thing… your rebuttal is so rife with misrepresentations and outright lies I actually laughed when I saw it. First of all, Dan Miller is a very common name, short for Daniel. Second of all, did it ever occur to you that I own vehicles in one of my company names or in trust?Finally I never demanded that anyone be fired. You said that repeatedly in your rebuttal but I never said it once in my post. I merely suggested that those people not work at the company. Read my post, I never demanded anyone be fired I never bullied anyone, in fact, all I did was express displeasure in the way I was treated. You however have tipped your card a little too far, you’re not the owner of this company I’d be surprised if you are the janitor. The end of your post could literally be removed from the extreme left fake news broadcasts like CNN and cut and paste into your response. I have no place in the society? How would people like you survive? Oh, that’s right… Socialism.