Uebelhor & Sons Toyota

John Lindsey

Update 2022: I gave these guys one last shot and they really delivered this time. Thank you to Chris Underwood for completely changing my opinion of this dealership. I changed my 1 star review to 5. Well.. Here is my experience with Uebelhor. In early 2016, we decided that we would trade our 2013 Nissan Z in on a more practical Rav 4. After test driving the Rav 4, we felt we had a fit. The salesman came back with an offer on our Z that was well below KBB trade-in value for a car in that condition. The reasons they gave us for the low offer is that the car needed rear tires (IMO they didn't) and that it was winter which is a bad time for them to sell a sports car. I conceded and left with a much higher car payment than I expected and a shiny new Rav 4. Fast forward to Mother's Day of 2017. My son was home from college and we all decided that he needed a new, more reliable vehicle than the 1998 Honda Civic that he had been commuting with. Uebelhor had a very nice used Lexus IS 250 that we were interested in. The price was right and the vehicle had low miles and we were more than comfortable with the reputation of reliability and safety that comes with Lexus ownership. The plan was to take the Civic and a vintage 1985 Toyota MR-2 (that only had 79K miles on it) and trade it on the Lexus. The KBB on a trade for the Civic was around $1800 and the vintage MR-2 was around 2500-5000 based on condition. I figured it would be on the low end as there were some minor rust around the rear quarter panels. Well. They came back with a trade in allowance of $2000 for BOTH VEHICLES! We were stunned. It was getting late in the day (we had been there for hours) and with both vehicles there and my son going back to school the next morning, we reluctantly took their low-ball offer. That was a mistake on our part. We should have told them to go pound sand at that point but felt we had so much time invested (and my son loved the vehicle) that there was no way we weren't leaving there without that vehicle. Most recently, we decided that we were not huge fans of the Rav-4 we purchased and thought that we would trade that vehicle as well as our 2011 Tundra in and get a new Tacoma. Well. That didn't go well at all. They offered us $5K less for the Rav-4 than the KBB trade-in value for a vehicle in fair (not good or excellent) condition. Their reason? A blemish in the back seat. The vehicle has very low miles. On the Tundra, they were a little more fair with their offer but were still on the very low spectrum for the KBB trad-in value for a Tundra. I believe that since they knew we had some much equity in the Tundra and our previous history of gullibility that we would accept it. I didn't. We left. As far as service in the interval between purchases, I have found that even though we have always had appointments, they were always obviously overbooked and a simple oil change had us waiting in their comfortable service lobby for well over an hour and a half. You would think that the vehicle would come out clean (most dealerships will at least hose off the vehicle and run a vac thought it when you go for service) but they never took that extra step. I am not one to review online but with the amount of time I have wasted coupled with the amount of money I have LOST due to their practices, I cannot in good conscience recommend this dealership. Those in the area should test the waters in a larger market such as Louisville or Bloomington before checking with Uebelhor. We have since found better a dealership in Bloomington that has a much better customer service game. Uebelhor has never done a single thing to warrant us doing business with them. In fact, they have made out like bandits at our expense. Those are my 3 experiences with this dealership. We will not be back. Ever. UPDATE: They finally responded to the review (9 months later) asking me what they could do to improve.. NEWS FLASH>>> It's all right there in my initial review. You expect me to call you and tell you what else, exactly? Haven't you wasted enough of my time? BUYER BEWARE.

Camaray Simmons

I had a great experience getting my vehicle serviced at Uebelhor & Sons Toyota. The service advisor was so helpful and kept me informed throughout the whole process. I will definitely be back. Thank you!

LEVI HULSMAN

Patrick is one of the most knowledgeable and professional people in the industry. A great representation of the company. He truly understands how the business works as a whole and provided exceptional customer service.

Neil Fenty

I’ve been going back and forth with myself about writing this review. But I figured this review might help someone out. Overall my buying experience was great with Uebelhor. I flew in from Florida and they were nice enough to have someone pick me up form the airport. The car was priced right and there was no dealer fee. Upon arrival I inspected the car while it was in the showroom and found a rock chip and a few scratches on the front of the hood above the headlights. My sales guy told me it may have been from the plastic film it was covered with when the car was shipped. He also said the car was outdoors for the storms on December 11th and they had debris come up that way. One of their detail guys came and waxed the scratches out. It lightened up but was not fully gone. I was okay with that because of the situation with the storms. Upon driving back to Florida I noticed several hairline scratches on the rear wing when fueling. It rained as I did my overnight drive home. Two days later I noticed a lot more scratches on the hood, roof and trunk. There were also swirls all over the sides of the car which is evidence of the car being ran through a car wash. Always hand wash a new car. The scratches are light and didn’t penetrate the clear coat. As the car got dirty the scratches became more visible. I reached out to the dealership to see if they were willing to pay for the car to get a compound and wax to remove the scratches. I was asked if there was something I did my way home to make this happen? That was pretty insulting because I’ve never heard of rain scratching a car. Long story short they refused to correct the situation and implied I did it. The scratches are very visible in the sunlight. I cannot catch the scratches on the red on camera but you can see it on the black. I’ll pay to have my paint corrected but I won’t do business with them again. I paid $49k for a scratch up car with a rock chip. My advice to anyone buying a car from this dealership is to bring a led flashlight and inspect your paint properly before leaving.