Aspen Dental

Tatiana Angrino

I’m not one to usually do reviews because it takes time, but if I can save someone the headache and the scamming I’ve dealt with from this company then here we go. If I could give Aspen negative stars then I would. I wish I had read the reviews about what a scam Aspen was, but I decided to give them a chance. Biggest mistake ever! On July 2021 I went in for a periodontal cleaning, they gave me a plan and told me how much my insurance would cover and the total I would have to pay. They said I had to get my left quadrant done first (done on 7/9/2021) and then wait a few weeks so my right quadrant could be done (done on 7/23/2021) so my insurance would accept the claim. I did as they told me and I payed what they originally told me was due, but 8 months later I got a $311 bill from Aspen because they incorrectly charged my insurance company for incorrect quadrants done the second time I went in and they told me they would fix the issue, but I should just make the payment and they would reimburse me later so that an insurance collector wouldn’t get involved. Well I made the payment believing they would make the changes and to avoid my credit being ruined for this, but that was yet another dumb mistake. 4 months after I made the $311 I get a mail from my insurance and they actually made even more mistakes then they originally had and are making it seem like they did my left quadrant twice (instead of the one time that it was done on 7/9/2021) which my insurance denied and now Aspen is charging me an additional $99. It looks like Aspen is just trying to get my insurance and I to pay more by making a faulty claim… which is FRAUD and I should’ve reported them sooner but will be doing now. Please please please do not be as blind as I was to the scam that this company is.

Max Klipphahn

Absolutely deplorable. I had my initial appointment in March 2022, where I payed for the X-Rays, as well as the initial 'get set up' appointment. Since then it has been an unmitigated disaster; couldn't get an appointment because my 'insurance was being processed' that lasted about a month. April and May were getting told by that I'd get a call back within the day to schedule, as they were too busy at that moment, after sitting on hold for over 30 minutes each time. Then today, I do my bi-weekly call to BEG for just a simple cleaning, and was told since I first went in they no longer accept my insurance. No remorse, no referral, literally told '...maybe a different dentist will take you.' I could afford to pay out of pocket, but that option was never even offered, and had to plead for my x-rays so I can run away from here as fast as possible; the only time I ever even heard slight compassion was on the corporate help number. This owner also owns the new location on Archer Rd, so I assume the service is the same so no, I wont be 'trying our new location, its even closer to you!' Hilarious, and downright pitiful to suggest I would ever put myself through this again. If you want even decently passible dental care, do not go to this owners locations, unless you like receiving all the fun of sitting on hold, being belittled, reduced to begging, and ultimately told to hit the bricks and go someplace else.

B Alvarenga

I can’t describe the amount of appreciation I feel, this dental office told me yes when every place I called told me no or that it would be further out to set an appointment to have my wisdom teeth removed. It was a quick, informative process. I also want to give a huge shout out to Jessica she was very informative & had the best attitude. The entire staff was exceedingly amazing & beyond my expectations. I just want to thank all of you. Your hard work does not go unnoticed. Keep it up guys! I’ll see you all this Tuesday coming up!

Boomer Murrhee

I can't say thank you enough for my new pair of choppers. The care and attention were beyond my expectations. Other than their cumbersome telephone system (which I have learned to navigate) the staff from my dentist Dr. Son, to his many dental assistants and to all in the administration section who were patient with my many calls were determine to do their best to make me smile. I would truly recommend Aspen for all your dental needs.