Address: 100 James Buchanan Dr Rd, Thorndale, PA 19372, USA
Phone: +16104661000
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
Catherine Reilly
Your not allowed to ask questions to a real person. Forms are complicated
Angela Fidanza
Absolutely horrible customer service. Multiple errors on their end, supervisors are never available and NEVER want to speak with you, the workers complain that they have too much work to do and refuse to help customers! Absolutely disgusting behavior from this department!
Manifested Artz
Amongst almost everybody reviewing THEY DO NOT ANSWER CALLS OR CALL BACK
LaVar Banks
It seems as though absolutely no one answers the phone here, and they rarely returns calls. You're stuck with a robot for about four minutes just for the automated message to tell you that they're not available and to leave a message. Just this week I was on hold for 52 minutes and they hung up saying they were busy with other callers
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You don't need to but you can if you have to or want to
When you call press 5 , you’ll be on hold for a while though
Either go in and ask a receptionist for an application or go online to the PA Compass website. I prefer the website personally - saves time and gas and answers questions since I can never get through the phone system at this office.
Good question
No, it's not but you can put your request or questions in the box and they answer you back the second day.
I'm not sure why they don't pick up. But you can call the Pa dept of human services @ 18773958930. They always answer and are very helpful.
You can drop off any paperwork in a box outside the door no one is allowed inside to talk to an agent you may call or go online
1st thing when they open and right after lunch
They really do not answer the phones.
You can check the PA Compass website or app (my preferred methods) or call the number on the back of your card. You should also receive a letter with the amount you are going to receive and your first benefit date. Hope this helps!
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