Tru by Hilton Madison West

Timothy Tranchilla

Loved this concept. Found the breakfast to be much more suitable to a 2022 palate (oats, yogurt, fruit, granola). Gym was compact but had more equipment than I’ve seen in a medium sized hotel. The rooms were nicely organized. Loved that there was no carpet, but did not love that the A/C unit would not turn off, even when the thermostat was off, just blowing room temp air causing condensation and our floor to be damp. We cleaned up the dampness with towels and they were stained almost black! (Floors need to be mopped regularly, especially during COVID.) Found the front desk staff to be friendly and filled with helpful suggestions.

Daicy Hexiao Yu

Very clean, all snacks were fully stocked, great breakfast with a lot of options, friendly staff. The bathrooms have shampoo, conditioner, soap, and lotion, not in those cheap plastic containers but in long stationed squeeze tubes. The vibe of this hotel is very young and fun. I’m surprised Google says it’s only a 2-star hotel!

Christa Rucker

Service was friendly! Rooms were decent size for a city stay! Close by lots of food and shopping! Lobby was awesome my kids loved it! Breakfast was a nice thought but wasn’t great. But we enjoyed our stay and I’d definitely stay again!

Erin RW

Nice basic hotel - but not the skeezy kind. The decor is funky, the room had no carpeting (good for some...), and everything was comfortable. My room had only a shower; not sure if that's the case for all rooms. The free breakfast was the same substantial spread found in most Hilton properties - and the juice was even 100% juice!