La Quinta Inn by Wyndham Wichita Falls Event Center North

Sylvia Naftchi

Words can’t describe the disgusting experience. The room was dirty, hair in the shower wall and toilet seat stained. Dirty sheet and a foul smell of cigarettes mixed with a dampness. After spending an hour on the phone with Hotwire attempting to get transferred to another location I was hung up on. Then called the front desk and they couldn’t help. This was at 10pm. At midnight there was chaos in the pool until 2am and a dog left alone next to our room alone whimpering and crying until 4am. I am exhausted and the front desk did Zero to help. Stay away from this place. Last time and never again.

jennifer jeffries

After 4 hr drive I was charged 2 times by front desk and once by 3rd party booking. After taking a shower I noticed I only had 2 small hand towels there was trash in the one can in bathroom and I hope it was toothpaste smeared in and on bathroom sink. 3am my air conditioner stopped working on a over 100* evening. Tried TV and yea of course it didn’t work.I made it to office around 7:30am after the horrible evening now morning I had the two front desk ladies where kind but after a night like that a smile was a little difficult to accept. I was refunded one charge by hotel and the charge by 3rd party booking but the other charge I was promised was not after 3 calls to hotel and 3 I’ll call you later I give up. I’m just happy to not have gotten bed bugs or anything else due to a not clean room at all. Also I’ve done front desk and housekeeping for years I know hotel standards and policy. Ohh well my lost hope your stay is better

Mike W

I would give less than one star if I could! Do yourself a favor and read this review and the other ones! This place is absolutely disgusting! Our room was filthy! Curly black hairs on the bathroom counter, stained and sticky carpet, dirty and sticky bathroom floor, foul smell, something sticky and spilt on the shampoo bottle in the tub, chairs and tables and nightstand not clean and stained, door and walls look like they have never been wiped down, sheets and comforter that don’t come anywhere close to fitting the king bed, we were fighting with the sheets and blanket all night. After traveling 13 hours we were exhausted and needed to get some sleep so we tried our best to deal with it. Woke up to get back on the road, no hot water, and absolutely zero water pressure!! Went to talk to the front desk and was told they have a no refund policy! So if the owner has a no refund policy what incentive do they actually have to ensure their guests are safe and comfortable? Or that they have recourse when they find out that the hotel they stay in is disgusting? Look at the other reviews and you will see the same thing. You will also see the same template of a response from the owner, obviously showing they don’t care and won’t ever make any changes. Filling a formal complaint with the corporate office to make sure they know what kind of property their company name is associated with! Now go ahead Mr/Mrs owner and give your template of a response where you take no responsibility…

Michelle De Belen

Our room had a thick old smell of urine/vomit masked with cleaning products, there were visible stains in the carpet. We also eventually found rat feces. We tried calling the front desk but the phone was disconnected and not working. I’m not sure how well this room was cleaned before we arrived. We tried to ask for a room change but there were none available. Our family had another room that smelled just fine and appeared much cleaner but room 118 needs some work. We pushed the dresser to the side and found a ton of dirty debris. Who knows when the last time this was cleaned… We then called asking if a cleaning service was available but there was none, so we asked if they had any cleaning supplies or disinfectant and they only had a cup of fabuloso. I might as well just swallowed it to numb my senses. As we started trying to clean we noticed that there wasn’t just dirt… there were rat droppings all behind the dresser.