Empire Rent A Car

Category: Van rental agency in New York

Address: 1667 E Gun Hill Rd, The Bronx, NY 10469, USA

Phone: +17188629199

Opening hours

Sunday: 8AM–12PM

Monday: 8AM–5:30PM

Tuesday: 8AM–5:30PM

Wednesday: 8AM–5:30PM

Thursday: 8AM–5:30PM

Friday: 8AM–5:30PM

Saturday: 8AM–5PM

Reviews

1789 FloW

Sep 15, 2021

It's ok

Chevelle Jenkins-Bowles

Sep 11, 2021

The service was excellent and the attendant was great

Mariella Acosta

Aug 1, 2021

It’s ok and close to Coop City. Not too bad I like their locations to rent. Customer service regarding reservations should be honored and not given a last minute car especially when reserving a month in advanced. At the location the customer service can be improved also. Other than that it’s ok.

Jacinth Stewart-Lewis

Jul 28, 2021

WOULD NOT RECOMMEND!!!The service here is scrappy and they lied by omission. They told me $1034 to rent a 15-seater for 4 days (Fri to Mon)+ a $300 deposit. After spending 3 hours in the office to rent the vehicle they ran my card for $1211.94 + $100 authorization costs. After I dropped the vehicle off Monday about 5:30pm, they charged an additional $340. This included cleaning cost for $78(they have to clean the vehicle for the next customer) we took all the rubbish out, we just didn't vacuum it. Another $236 because I didn't return the vehicle the exact time that I got it. There was a lot of small charges on my bill taxes and insurance they claim- overall a bad experience for me. I WOULD NOT RECOMMEND them to anyone.

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Questions & Answers

How much did you pay per day

Blas Santana | Oct 24, 2018
Empire Rent A Car | Oct 24, 2019

Please contact us for rate information!

Do you have late/overtime fees?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

All rental vehicles are calculated by a 24-hour clock. We have a one-hour grace period, but if you exceed the 24-hour period by more than one hour, then an hourly late charge will apply, starting from the first late hour, and accumulating until you reach the daily rate. When the total late fee reaches the additional day rate, you will be charged an additional day.

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Do you offer rental vehicles for Uber, Lyft, or other ride-sharing services?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

Yes! We offer affordable and quality TLC cars for rent. For your ride-sharing service, you can select from our economy car rentals or midsize car rental options.

How cold are your refrigerated truck rentals?

Empire Rent A Car | Oct 23, 2021
Empire Rent A Car | Oct 23, 2021

Our trucks have 0-degree refrigeration technology.

Are cash deposits allowed?

Empire Rent A Car | Oct 23, 2021
Empire Rent A Car | Oct 23, 2021

If you want to leave a cash deposit, you must present a valid driver’s license, a local utility bill, and a job ID or a paycheck stub that we can verify.

What audio/visual features do your vehicles have?

Empire Rent A Car | Oct 23, 2021
Empire Rent A Car | Oct 23, 2021

Many of our vehicles are equipped with audio/visual systems, namely, either a TV/DVD or a DVD standalone. We do everything in our power to make sure the A/V system is in working order before you leave on your rental.

Do you have any towing restrictions?

Empire Rent A Car | Oct 23, 2021
Empire Rent A Car | Oct 23, 2021

Many of our van rentals and truck rentals are equipped with trailer hitches. If you would like to tow something with your rental, you need to provide our rental agent with the following details: 1. What you are towing 2. The distance you will be towing 3. The gross weight of what you are towing When we have this information, we can help you find the perfect rental to safely tow your load.

What is your weekend rental period?

Empire Rent A Car | Oct 23, 2021
Empire Rent A Car | Oct 23, 2021

A weekend rental lasts from either Friday until Monday, or from Saturday until Monday.

Do you have refrigerated rental trucks?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

Yes! Empire Rent A Car provides refrigerated truck rental options that keep cargo fresh for delivery.

What size box trucks do you offer?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

We offer the following: 12′ Box Truck Rental, 16′ Box Truck w/ Ramp, 16′ Box Truck w/ Liftgate, 24′ Box Truck w/ Liftgate, & 26′ Box Truck w/ Liftgate

How are you cleaning your facilities?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

We are also cleaning our facilities frequently with recommended sanitizing products with special attention to entrance doors, office door handles, and customer waiting areas.

Do you offer curbside delivery?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

With curbside delivery, we come to you! In this time of need, we’ll deliver your rental to your home or office.

What types of trailer rentals do you offer?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

We offer several types of trailers including: open trailers, enclosed trailers, dump trailers, and motorcycles trailers.

What are some perks of renting with Empire?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

When you rent a suburban from Empire Rent a Car, you know that you’ll get a quality vehicle. However, what you may not know is that you also get the following perks: - Unrestricted travel - Incredible customer service - Pickup and delivery services (call for details) - Flexible payment options (cash, debit card, or credit card) - And much more!

can i rent a car with a debit card today??

jdosza rhodes | Oct 23, 2020
Travis West | Oct 23, 2020

Im looking to rent a car. Can I rent a car with my debit card?

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Do you require a deposit?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

Deposits must be left when making the reservation or at the time of pick up of your vehicle. The amount of the deposit is based on the length of the rental and the destination. It is also dependent on the CDW deductible that the customer chooses. If he/she selects a higher deductible on the vehicle, a higher deposit will be taken, in addition to the amount of the rental.

What are you trailer rental options?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

We offer both enclosed and open trailer options. Our enclosed trailers are available in the following sizes: 4x6, 5x8, 6x10, 6x12, 7x14, and 7x16. Our open trailers are available in the following sizes: 5x8, 6x12, and 7x12.

Do you offer both midsize and large SUV rentals?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

Yes, we do!

Do you have Jeep Wranglers available for rent?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

Yes, we do!

Will my credit card or debit card be charged when I enter the information online?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

No. Your credit card or debit card will only be charged, once you speak with a representative from our company to finalize your reservation and to discuss the best possible rate.

How do we deal with toll roads?

Empire Rent A Car | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

We offer an EZ Pass that will allow our drivers to go through tolls without fees, so that you don’t have to worry about accruing any violation fines. You can login at One Pass Tolls or call their phone number (877) 691-7277 and put in your rental dates and rental agreements to find out how much your toll fees are. We offer this to our customers for only $7.95/day plus the cost of the toll.

Do you offer any accessories that I can rent with my vehicle?

Empire Rent A Car | Oct 24, 2019
Empire Rent A Car | Oct 24, 2019

We offer GPS navigation devices, bicycle racks, car seats, and booster seats. If you get a cargo van, truck, or trailer rental for moving purposes, you can also rent a hand truck, moving dolly, and furniture pads.

Do you rent to drivers under 25 years of age?

Empire Rent A Car | Oct 24, 2019
Empire Rent A Car | Oct 24, 2019

Yes. As mandated by the state of New York, you must be at least 18 years of age to rent. Any renter ages 18 to 21 will be charged an additional “Young Renters Fee” of $57 per day. Any renter ages 22 to 24 will be charged an additional “Young Renters Fee” of $20 per day.

Why do I have to pay such high tax rates on my rental vehicle?

Empire Rent A Car | Oct 24, 2019
Empire Rent A Car | Oct 24, 2019

In addition to the sales tax rate that will be added to the cost of a rental vehicle, there is a passenger car rental tax rate that is set at 11%. This tax rate is in effect no matter what kind of vehicle is being rented. The car rental tax is not in the company’s control and is government imposed. To read more about this taxation visit the following site: http://www.tax.ny.gov/bus/st/subject.htm.

If I’m flying into the JFK or LaGuardia airports, how can I get to my car?

Empire Rent A Car | Oct 24, 2019
Empire Rent A Car | Oct 24, 2019

We offer affordable and convenient pickup and delivery services for our airport rental cars. Contact us for more information.

Do I need to buy car rental insurance from you? How do I make sure I am covered for my car rental?

Empire Rent A Car | Oct 24, 2019
Empire Rent A Car | Oct 24, 2019

No, you don’t have to buy our insurance if you’re already covered by some other plan. Many automobile insurance policies that you already have for yourself or your business cover a “like” vehicle. So, if you own a car or minivan, you could rent a car or minivan and still be covered. Many credit cards companies even offer free car rental insurance as a perk. Please check to make sure you are covered. If you’re not, we offer Collision Damage Waiver and other forms of insurance that will help protect you from any mishaps.

Do I need to keep my rentals in state, or can I travel outside of New York?

Empire Rent A Car | Oct 24, 2019
Empire Rent A Car | Oct 24, 2019

At Empire Rent A Car, most of our vehicles are available for trips out of New York State, but you must inform us of your traveling plans and your furthest destination prior to departure. For an out-of-state trip, you will need to get written approval from the manager. Depending on the type of vehicle you reserve, you may be eligible for unlimited miles or a personalized mileage program all your own. If you will be traveling more than 350 miles away from Empire’s office, you must notify us when you make the reservation. Our daily rental fees and mileage rates for a long distance rental may be different than those quoted to you on the Internet or by our agents. If you change your travel plans while already on the road, and decide to go outside to 350-mile radius that’s alloted with you rental, you will be expected to contact our office and notify us so that we can review your rental contract and update the rental and mileage rates, when applicable.

How much to rent a compact car for a week?

Catherine Negron | Oct 24, 2018
Manuel Munoz | Oct 24, 2018

Better off calling. They are pretty much straight forward

Do you have wheelchair accessible vans?

william londino | Oct 23, 2020
Julian Ikemefuna | Oct 23, 2020

Yes

Do you all sell the vehicles after a period of time and how much?

Yanick Gossie | Oct 23, 2020
Empire Rent A Car | Oct 23, 2020

We do have all makes and models available for sale. Best bet is to call into the office at 718-862-9199 and speak w Ian.

What types of payment does Empire Rent A Car accept?

Empire Rent A Car | Oct 24, 2019
Empire Rent A Car | Oct 24, 2019

For your convenience, we accept all major credit cards, debit cards, and cash.

Can I rent a vehicle from one location and drop it off at another location?

Empire Rent A Car | Oct 24, 2019
Empire Rent A Car | Oct 24, 2019

Yes. We offer drop off service if you pick up your vehicle at one of our Empire Rent A Car locations and wish to return it at another Empire Rent A Car location within New York State.

Do I need a major credit card. And do you except Debi cards

Michelle Espada | Oct 24, 2018
Empire Rent A Car | Oct 24, 2019

We accept debit cards!

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