Dunkin'

Katie Savoy

Seems I'm not even close to the only person who has had horrible experiences at this location. Their customer service is non existent and they constantly get my order wrong. This morning I'm pretty sure they gave me an old messed up order and tried to pass it off as mine. Asked for an iced coffee with vanilla and cream and less ice. I pay 50 cents extra for less ice. Get "my order" and there is about 2 tablespoons of raw sugar sitting on the bottom and half the cup is ice. I didn't order sugar at all. Go inside to show them the sugar granules sitting at the bottom and the guy working the counter acted extremely inconvenienced by their mistake. I was the only person there, in the drive thru and inside. So who's order did I get?

C C

WOW... aggressively bad customer service. Wife and I pulled through the drive-thru, there was a little bit of a line. We went to order something, and apparently they were out. So we said "give us one moment please". Woman taking our order would not give us a moment.. she immediately asked "what is your order". We told her again we needed one more moment. And she yelled "are you going to order something". We were at that box for maybe 25 seconds We ended up driving away because, I'm not going to give my money to anyone who treats me like that. Customer service is a dying art these days.

Hector Betancourt

. I walked in Friday morning to purchase a coffee. I was the only person in-line inside, drive through was busy . A female employee was in the front working on something another female from drive- thru approached the women infront and told her “I need a dozen donuts” and left she didn’t even say which kind. So I’m sure the women was confused about the order. However with all that going on she makes the effort and acknowledges me, greets me and ask how can I help you ?( Great customer service ). Then this rude manager dressed man (Franchise owner) comes out of now where and rudely humiliated her in-front of me and said hey does your ear piece work we said we need a dozen donuts . It was disgusting to witness I defended the woman and told him she was just acknowledging me and doing a great job she wasn’t wrong at all. I would never spend a penny in a business like this one.This Franchise owner prefers rude remarks and humiliation over customer service. I hope people feel the same way as I do . To the woman working the front Friday thank you for your kindness and great customer service keep up the good work the workforce needs more people like you.

Michael Friml Photography

Its great place to relax and have coffee while you are waiting for your girlfriend to go out with for a walk in the park. This location is very clean with friendly service. Thank you.