ATI Physical Therapy

Thank you for your question. We recommend contacting your local clinic, as they will be in the best position to advise.

Please call your therapist to cancel any virtual therapy appointments so that we can help to reschedule the session while cross-referencing our clinic patient schedules.

Insurance coverage for physical and occupational therapy services provided through telehealth visits is rapidly changing. We will work with you to review your insurance coverage and give you all of the information you need to make the best decision for your care.

Yes, rest assured that our video sessions are secure and we are HIPAA-compliant.

Prior to your session, we recommend testing your setup. Please contact your therapist if you experience any technical issues.

No, you do not need to download anything for your virtual physical therapy appointment.

When your appointment is scheduled, you will receive an email reminder with a link to join the session. Please keep this email reminder. If you are having difficulty locating the email, make sure to check your spam/junk folder in your email. If you happen to lose the link, your therapist will be happy to send you a new one.

You will need the following: Desktop or laptop computer, tablet or mobile phone, with a working camera and microphone, a reliable internet connection, comfortable clothing and space that will allow for movement. As well you will need any exercise equipment prescribed by your therapist

Appointments typically last 60 minutes. However, this may be modified based on your symptoms and the goals for treatment.

You can easily request a virtual physical therapy appointment by contacting your local ATI clinic.

Yes, we do! With our online PT service, CONNECT, patients can receive virtual treatment from our licensed physical and occupational therapists in the comfort of their home. To learn more please contact your local ATI clinic.

Yes, we require all physical therapists and clinic staff to wear PPE, face masks or face coverings in our clinics unless unable to medically tolerate one.

Yes, we require all patients to wear face masks or face coverings in our clinics unless unable to medically tolerate one.

In our clinics, we are coordinating to ensure patient and team member safety. We are limiting the number of people in each clinic and scheduling seniors and other at-risk patients during lower traffic hours when possible.

As the pandemic evolves, you can expect further updates on our response. Please contact your local ATI clinic for the latest protocols.

If you are experiencing flu-like or upper respiratory symptoms, fever, cough or shortness of breath, give your ATI clinic a call and our team will reschedule your appointment two weeks out to protect the health and safety of our other patients and team members.

Our primary concern is always the health and safety of our patients. We continue to follow all Centers for Disease Control and Prevention (CDC) guidance to protect our therapists, other team members and patients in our clinics. In particular, we are focused on maintaining a clean and safe environment as we all work together against the spread of COVID-19. Please contact your local ATI clinic to learn more about the latest protocols in your area.

Yes, as an essential healthcare provider and to serve the needs of our patients, our clinics are open. If you are more comfortable receiving treatment while remaining at home, we offer online PT with our telehealth service, CONNECT. Please contact your local ATI clinic for more information.

The screening lasts between 15 to 30 minutes, during which your physical or occupational therapist will determine if further care is necessary. For more information please contact your local ATI clinic.

No prescription is needed for a complimentary injury screening.

To request your patient records, please contact your ATI clinic. They will assist in providing you a HIPAA authorization and the specific information needed for the request.

Representatives at our customer service line are available Monday-Friday, 7am-7pm CST, as well as Saturday, 8am-12pm CST; they are closed on Sunday. Please visit our website and click on Contact.

Please contact our Patient Advocate Team at the number listed on your bill. Our representatives will be happy to assist in providing a meaningful resolution.

ATI accepts virtually all major insurance carriers and participates with many local provider networks. Our team is happy to verify insurance for you, just give your local ATI clinic a call.

Thank you for your interest in pursuing a career at ATI Physical Therapy! To view all employment opportunities, please visit our Careers section on our website. Click the Apply Now button on the job you wish to apply. If your background and experience meet our qualifications, a member of our Talent Acquisition Team will reach out to you directly.

ATI only uses and discloses patient health information (PHI) in accordance with our privacy practices. ATI does not sell patient information. A copy of our Privacy Policy will be made available at your first visit.

Yes, our therapists are all licensed and clinic team members hold varying licenses and certifications, depending on the state, specialty treatments and other factors. To learn about the licenses and certifications held by your local clinic team, please contact your local ATI clinic.

Our therapists are able to assess and address your current flexibility and limitations. They will be able to determine if a home exercise program is the best option for you. We recommend contacting your local ATI clinic to ask about these services.

If you give your local ATI clinic a call, our friendly team members are happy to assist by providing directions. You can also confirm your clinic’s address by visiting our website and click on Find A Location.

We do not provide transportation services. However, if you are in need of transport, we recommend using a ride-sharing service.

Yes! To save time at your first visit, download and complete the forms on our website under New Patient Information ahead of time. We'll get you started even faster once you come into the clinic.

If you would like to reschedule an existing appointment, please contact your ATI clinic directly.

You can easily schedule an appointment at one of our clinics nearest you by giving them a call or visiting our website and clicking Request Appointment.

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